<p>Must Have Technical/Functional Skills</p> <ul> <li>Experience in Service-Now, Windows Server support, Service Monitoring, Workstation, and Basic Hardware support </li><li>Several different Engineering/Modelling/Simulation Application Support - Installation, uninstallation, configuration, licensing, troubleshooting </li><li>Experience in escalating/coordinating with vendors </li><li>Able to maintain a high level of confidentiality and professionalism </li><li>Ability to effectively prioritize and execute tasks </li><li>Strong customer-service orientation, having some experience in Pharma Manufacturing domain </li><li>Effective interpersonal and relationship-building skills </li><li>Ability to learn new technologies to perform day to day support operations </li><li>Documentation ability </li><li>Knowledge of Azure cloud platform support </li><li>Knowledge of SQL Server </li><li>Ability to learn new technologies to perform day to day support operations </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Provide Support for various IT applications into citrix, servers and workstations. Support Activities include: - installation, uninstallation of application softwares, application licensing, Services monitoring, </li><li>Access management, access group management </li><li>Escalate issue to appropriate vendor and follow up for closure </li><li>Documentation and reporting </li><li>Server upgrades- Citrix, Windows, .Net etc </li><li>coordinate with different vendors </li><li>Azure cloud platform support </li></ul> <p>Generic Managerial Skills, If any</p> <ul> <li>Develops self & others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge </li><li>Demonstrates high analytical skills and is self-motivated/directed </li><li>Possess effective written and communication skills </li></ul> <p>Salary Range: $60,000-$70,000 a year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>