<p>Job Details</p> <p>Major Food Group is hiring a talented and passionate Maitre D to join our team at Contessa!</p> <p>Contessa is the crown jewel of dining atop one of Boston's most glamorous hotels, The Newbury Boston. Delightfully re-imagined, this rooftop destination is inspired by the old-world resorts of Europe and the lasting estates of Italy where classic grand trattoria cuisine awaits.</p> <p>RESPONSIBILITIES:</p> <ul> <li>Oversee dining room operation in a restaurant </li><li>Customer relations and ensuring guests receive impeccable service at all times </li><li>Greet customers and guide them to their tables </li><li>Answer customer questions regarding food, drinks, and specials </li><li>Help flow of traffic in and out of the restaurant. </li><li>Engage guests, act as an ambassador of the restaurant in both personality and knowledge. </li><li>Resolve customer complaints or disputes </li><li>Manage waitstaff to ensure efficient and excellent service throughout a given seating </li></ul> <p>REQUIREMENTS:</p> <ul> <li>3-4 years of experience in hotels and high volume and fine dining restaurants </li><li>At least 2 years experience as Maitre D preferred </li><li>Full time with afternoon and evening availability required </li><li>Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs </li></ul> <p>BENEFITS:</p> <ul> <li>Competitive Salary </li><li>Medical/Dental/Vision Insurance with Company subsidy </li><li>Growth Opportunities </li><li>Progressive Paid Time Off </li><li>Parental Leave </li><li>Tuition Reimbursement </li><li>Generous Dining Allowance </li><li>Unlimited Referral Program </li></ul> <p>Equal Employment Opportunity</p> <p>Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.</p> <p>Compensation Details</p> <p>Compensation: Hourly ($24.00 - $32.00)</p> <p>Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts</p> <p>Required Skills</p> <p>Customer Service</p> <p>Leadership</p> <p>Customer Service Skills</p> <p>Customer Relations</p> <p>Communication Skills</p> <p>Interpersonal Skills</p> <p>Restaurant Operations</p> <p>Attention to Detail</p> <p>Problem Solving Skills</p> <p>Team Management</p> <p>Multitasking</p> <p>Knowledge of Fine Dining Standards</p> <p>Conflict Resolution</p> <p>Organizational Skills</p> <p>Customer Service Orientation</p> <p>Leadership Skills</p> <p>Culinary Knowledge</p> <p>Knowledge of food and beverage</p> <p>Knowledge of Food and Beverage Pairing</p> <p>Knowledge of Fine Dining</p> <p>Time Management</p> <p>Morning Availability</p> <p>Adaptability</p> <p>Conflict Resolution skills</p> <p>Cultural Awareness</p> <p>Ability to Stand/Walk for 8 Hours</p> <p>Sales Skills</p> <p>Knowledge of Fine Dining Etiquette</p> <p>Ability to Work Under Pressure</p> <p>Physical Abilities (Bend, Push, Pull; Lift 30 Lbs)</p> <p>Ability to Manage Waitstaff</p> <p>Ability to Handle High Volume Restaurant Operations</p> <p>knowledge of food and beverage offerings</p> <p>Ability to Engage Guests and Provide Excellent Service</p> <p>Ability to Work in a Team</p> <p>Ability to Work Long Hours on Feet</p> <p>Read more</p>