<p>The Front Office Admin Lead -- Oncology operates under the direction of the Clinical Director. The position is designed to support the growing needs of the department by providing leadership at the peer level, offering training and coordination of front office workflows, and ensuring consistency in daily operations. The Admin Lead serves as a resource to both leadership and staff, contributing to a high-functioning, patient-centered front office team.</p> <p>Required Knowledge & Skills</p> <p>Education: High School Diploma or GED</p> <p>Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.</p> <p>Licenses and Certifications</p> <p>NONE REQUIRED</p> <p>Supervision</p> <p>This role serves as a peer-leader and trainer with no direct supervisory authority.</p> <p>Qualifications</p> <p>2--3 years of front office experience in a physician's office, oncology strongly preferred</p> <p>Proficient in Epic, particularly with scheduling and referral workflows</p> <p>Strong organization and prioritization skills</p> <p>Excellent verbal and written communication skills</p> <p>Ability to support onboarding and provide effective peer training</p> <p>Team-oriented, self-motivated, and adaptable to a fast-paced environment</p> <p>Comfortable supporting process improvement and workflow coordination</p> <p>Statement Of Employment Philosophy</p> <p>Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.</p> <p>Functions</p> <p>Area of Responsibilities</p> <p>Leadership Support: Serves as a peer-leader and trainer within the front office, supporting onboarding, training, and day-to-day task guidance. Acts as a liaison between front office staff and leadership to ensure smooth workflow operations.</p> <p>Scheduling and EMR Support: Maintains advanced working knowledge of Epic. Supports provider scheduling, referral coordination, and front office workflow optimization. Guides the team on system best practices.</p> <p>Customer Service: Functions as an escalation point for patient issues or concerns. Supports service recovery efforts and promotes a positive patient experience through timely and professional communication.</p> <p>Process Improvement: Identifies workflow issues and collaborates with the Manager to develop and implement process improvements. Assists in preparing the department for continued growth.</p> <p>Communication: Supports structured communication through huddles and team meetings. Communicates policy updates and procedural changes to staff clearly and effectively.</p> <p>Training & Mentoring: Provides peer coaching, supports onboarding of new hires, and assists with ongoing competency checks. Reinforces front office standards and expectations.</p> <p>Coordination: Assists in coordinating staff schedules, managing front desk coverage, and ensuring daily operations run smoothly.</p> <p>Project and Administrative Support: Participates and collaborates on continuous improvement initiatives as needed.</p> <p>Compliance Statement</p> <p>Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.</p> <p>Required Knowledge & Skills</p> <p>Education: High School Diploma or GED</p> <p>Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.</p> <p>Licenses and Certifications</p> <p>NONE REQUIRED</p> <p>Supervision</p> <p>This role serves as a peer-leader and trainer with no direct supervisory authority.</p> <p>Qualifications</p> <p>2--3 years of front office experience in a physician's office, oncology strongly preferred</p> <p>Proficient in Epic, particularly with scheduling and referral workflows</p> <p>Strong organization and prioritization skills</p> <p>Excellent verbal and written communication skills</p> <p>Ability to support onboarding and provide effective peer training</p> <p>Team-oriented, self-motivated, and adaptable to a fast-paced environment</p> <p>Comfortable supporting process improvement and workflow coordination</p> <p>Definitions</p> <p>The Front Office Admin Lead -- Oncology operates under the direction of the Clinical Director. The position is designed to support the growing needs of the department by providing leadership at the peer level, offering training and coordination of front office workflows, and ensuring consistency in daily operations. The Admin Lead serves as a resource to both leadership and staff, contributing to a high-functioning, patient-centered front office team.</p> <p>Position Responsibilities</p> <p>Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.</p> <p>Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.</p> <p>People Management Responsibilities</p> <p>Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task</p> <p>Work Environment/Physical Effort</p> <p>Mental Demands: Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.</p> <p>Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.</p> <p>Working Conditions Aspects for Immunizations</p> <p>Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No</p> <p>Directly works with Patients less than 12 months of age: No</p> <p>Physical Effort: Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.</p> <p>Physical Aspects</p> <p>Bending: Occasional = 1% - 33% of the time</p> <p>Typing: Frequent = 34% - 66% of the time</p> <p>Manual Dexterity -- picking, pinching with fingers etc.: Occasional = 1% - 33% of the time</p> <p>Feeling (Touch) -- determining temperature, texture, by touching: Not required</p> <p>Hearing: Frequent = 34% - 66% of the time</p> <p>Reaching -- above shoulder: Occasional = 1% - 33% of the time</p> <p>Reaching -- below shoulder: Occasional = 1% - 33% of the time</p> <p>Visual: Frequent = 34% - 66% of the time</p> <p>Color Vision: Not required</p> <p>Speaking: Not required</p> <p>Standing: Frequent = 34% - 66% of the time</p> <p>Balancing: Occasional = 1% - 33% of the time</p> <p>Walking: Occasional = 1% - 33% of the time</p> <p>Crawling: Frequent = 34% - 66% of the time</p> <p>Running - in response to an emergency: Not required</p> <p>Lifting up to 25 lbs.: Occasional = 1% - 33% of the time</p> <p>Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time</p> <p>Lifting over 60 lbs.: Not required</p> <p>Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time</p> <p>Carrying: Occasional = 1% - 33% of the time</p> <p>Climbing: Not required</p> <p>Kneeling: Not required</p> <p>Squatting: Not required</p> <p>Tasting: Not required</p> <p>Smelling: Not required</p> <p>Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required</p> <p>Driving -- Class C vehicles: Not required</p> <p>Driving -- CDL class vehicles: Not required</p> <p>N95 Respirator usage (PPE): Not required</p> <p>Hazmat suit usage (PPE): Not required</p> <p>Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time</p> <p>Pushing/Pulling -- 25 to 60 lbs.: Not required</p> <p>Pushing/Pulling -- over 60 lbs. : Not required</p>