<p>Description</p> <p>Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance!</p> <p>Join the Edfinancial Team - Where Purpose Meets Growth!</p> <p>Position: Customer Service Representative (On-Site - Knoxville, TN)</p> <p>Class Start Date: February 2, 2026</p> <p>Starting Pay: $17.75/hour + $4.93/hour fringe benefit</p> <p>That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!</p> <p>Learn More: Edfinancial Careers</p> <p>Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.</p> <p>What You'll Do</p> <p>As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:</p> <ul> <li>Handle inbound and outbound calls with professionalism and empathy. </li><li>Provide accurate, clear information about our products and services. </li><li>Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. </li><li>Use sound judgment and strong communication skills to support each customer interaction. </li><li>Collaborate with your team to create a positive, high-quality work environment. </li></ul> <p>Why You'll Love Working Here</p> <p>At Edfinancial, we don't just talk about culture - we live it.</p> <p>You'll join a community that values:</p> <ul> <li>Growth & Development: Paid training, certifications, and opportunities for advancement. </li><li>Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. </li><li>Purpose: Every call you take helps our customers manage one of life's biggest investments - their education. </li></ul> <p>"The people here genuinely care - it feels like family."</p> <ul> <li>Edfinancial Team Member </li></ul> <p>? What We're Looking For</p> <ul> <li>Strong communication and listening skills </li><li>A professional, positive attitude </li><li>Ability to stay organized and meet daily goals </li><li>Basic computer proficiency </li><li>Open availability during business hours </li></ul> <p>Work Details</p> <ul> <li> <p>On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)</p> </li><li> <p>Hours of Operation (Starting April 1, 2025):</p> </li><li> <p>Mon: 8 AM - 11 PM EST</p> </li><li> <p>Tue-Fri: 8 AM - 8 PM EST</p> </li><li> <p>Sat: 10 AM - 2 PM EST</p> </li><li> <p>Schedules are assigned based on business needs; flexibility is key!</p> </li><li> <p>Overtime: Occasionally required during peak times</p> </li></ul> <p>Additional Responsibilities</p> <ul> <li>Maintain confidentiality and data security at all times </li><li>Stay current with system updates, loan phases, and compliance standards </li><li>Complete annual training and certifications </li><li>Support other departments during peak seasons </li></ul> <p>Ready to Start Your Journey?</p> <p>Be part of a team that values integrity, growth, and community.</p> <p>Apply today and start your next chapter with Edfinancial Services!</p>