<p>You Lead the Way. We've Got Your Back.</p> <p>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.</p> <p>At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.</p> <p>The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.</p> <p>The Consumer Banking Organization was created to meet ongoing American Express Members' financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience.</p> <p>Sr. Analyst Consumer Savings Product Management</p> <p>The Consumer Banking Organization's mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.</p> <p>The Senior Analyst, Savings Product Management, will be an essential part of the team responsible for Servicing Strategy and Communications, the Acquisition and Onboarding experience, management of the P&L and value prop for our High Yield Savings and Certificate of Deposit products. This role is focused on developing premium servicing solutions in support of both our servicing partners and to provide a best-in-class customer service experience. Additionally, the Senior Analyst will manage core aspects of the portfolio strategy, lead product enhancements and features, and provide ongoing monitoring across our portfolio to enable product optimization and customer experience improvements. This person will play a key role within the team by collaborating with a diverse set of partner teams to inform and influence product roadmaps and advance the Savings agenda.</p> <p>Key Responsibilities</p> <ul> <li>Develop and manage strong cross-functional relationships with key team members across front and back office teams to influence servicing strategies and deliver outstanding customer experiences </li><li>Implement critical portfolio initiatives with thoroughness, ensuring timely completion of key deliverables and best in class controls </li><li>Collaborate with core business functions (Servicing, Fraud, Compliance, Legal, etc.) to identify and implement enhancements to the customer experience, with a focus on enabling self-service capabilities </li><li>Establish a framework for monitoring and analyzing servicing tools, ensuring our servicing partners are informed on the latest products developments and equipped with the necessary support and collateral </li><li>Gain insights from all customer feedback channels to continuously inform our pipeline of product and process improvements </li><li>Understand key P&L drivers to develop portfolio strategy and optimize portfolio performance </li><li>Partner with Analytics and Product Development to define key success metrics to monitor product and feature performance </li></ul> <p>Minimum Qualifications</p> <ul> <li>Resourceful, solutions oriented attitude with analytical and creative problem-solving approach </li><li>Strong project management skills and ability to balance multiple projects and priorities with minimal direction </li><li>Ability to proactively identify areas of opportunity and get results </li><li>Strong interpersonal, leadership, and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues </li><li>Comfortable working in more sophisticated technical and regulatory environments </li><li>Positive "roll-up your sleeves" attitude and "start-up" mentality with the flexibility to adapt as organization grows and evolves </li><li>Passion to provide an outstanding experience for both our CCPs and customers a plus </li><li>Bachelor's degree required </li><li>2-3 years of relevant experience </li></ul> <p>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits</p> <p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</p> <p>We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:</p> <ul> <li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities </li></ul> <p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</p> <p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p> <p>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</p> <p>US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster</p>