<p>Location: Remote - Jacksonville, FL or Rockford, IL (Training will be conducted on-site) Schedule: Monday - Friday, 8am - 5pm CST; 9am-6pm EST Salary range: $20.30 - $21.39 per hour, depending upon experience.</p> <p>What work will you perform? This role offers an excellent opportunity for a motivated self-starter to grow within a fast-paced, high-volume environment while developing expertise in government and commercial freight billing, auditing, and transportation operations. Individuals in this position will strengthen their analytical, problem-solving, and organizational skills while gaining valuable experience interpreting regulations, resolving complex billing issues, and managing priorities independently. Success in the role requires strong retention abilities, adaptability, attention to detail, and the ability to quickly learn and apply new processes in support of agents, customers, and internal teams. Essential Responsibilities:</p> <p>Process freight bills using a windows-based PC, the Internet and paperless billing system using accurate EDI references to ensure proper transmission in accordance with production standards.</p> <p>Read, interpret, and explain government rules and be able to analyze, compare and draw conclusions. Resolve billing and collection issues and reconcile discrepancies. Retain complete, accurate and organized records of billing and collections activities Communicate with agents, capacity providers and customers to obtain necessary billing and collections support documents.</p> <p>Required Minimum Experience and Education:</p> <p>High school diploma or general education degree (GED) required. One year of billing experience, transportation experience, or combination thereof Ability to apply for and obtain a U.S. Government Security Clearance (DOD), which includes a comprehensive background investigation involving personal, employment, financial, and extended family history.</p> <p>Preferred Experience and Education:</p> <p>6 months of internal and external administrative customer support</p> <p>Knowledge, Skills, and Abilities:</p> <p>Proficiency with Excel Ability to work independently and meet tight deadlines. Problem solving with minimal oversight. Extensive organizational and time-management skills. Excellent communication skills.</p>