<p>Job Title: Business Analyst</p> <p>Why work at OpTech?</p> <p>OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, pleas e visit our website at www.optechus.com.</p> <p>RESPONSIBIITIES:</p> <p>Engagement Description:</p> <p>Operational Issue Management and Change Request Coordination</p> <ul> <li> <p>Assist in the management and tracking of operational issues within SHS, including:</p> </li><li> <p>Logging and documenting issue details</p> </li><li> <p>Tracking and reporting on issue status and progress</p> </li><li> <p>Taking meeting notes and action items related to issue resolution</p> </li><li> <p>Support the change request process from initiation to closure, including:</p> </li><li> <p>Tracking and reporting on the financial status of change requests</p> </li><li> <p>Monitoring and managing the overall budget for change requests</p> </li></ul> <p>QUALIFICATIONS:</p> <p>Top Required Skills/Experience:</p> <ul> <li>Analyze and interpret complex data to identify trends, patterns, and insights, ensuring accuracy and attention to detail </li><li>Collaborate effectively with cross-functional teams through strong communication and interpersonal skills, facilitating seamless information exchange and stakeholder engagement </li><li>Proficiently utilize Microsoft Office tools, including Excel, Access, and Teams, to drive data analysis, reporting, and workflow efficiency </li><li>Leverage experience working with Medicare insurance programs to inform business analysis and drive informed decision-making </li></ul> <p>Required Skills/Experience - Include:</p> <ul> <li>Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality </li><li>Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance </li><li>Compile and analyze operational data to identify and resolve business problems </li><li>Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process </li><li>Provide leadership team with status updates on projects and issues </li><li>Communicate and recommend policy changes to achieve project objectives </li><li>Assist in documenting departmental procedures </li><li>Create and present reports and presentations to display operational data and propose business changes </li><li>Provide support to both internal departments and external entities by answering questions, supplying information and training </li><li>Participate on special projects or workgroups as assigned </li><li>Proficient in current industry standard PC applications and systems including Microsoft Office </li></ul> <p>Preferred Skills/Experience:</p> <ul> <li>Effective analytical, organizational, planning, and follow-up skills </li><li>Ability to work collaboratively in a team environment, including remotely </li><li>Effective verbal and written skills </li><li>Ability to exercise independent judgment, meet deadlines and deliver on projects while working under limited supervision </li><li>Ability to work in a team setting and independently, and under tight deadlines </li><li>Ability to build trust and relationships with internal and external customers </li><li>Ability to maintain confidentiality </li><li>Ability to work with a variety of variables where limited standardization exists </li><li>Resourceful problem solver with ability to formulate and execute plans efficiently and effectively </li><li>Effective analytical and problem-solving skills to identify, evaluate, recommend, and implement changes to processes or procedures to address problems and improve departmental effectiveness </li><li>Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines </li></ul> <p>Education/Certifications - Include:</p> <ul> <li>Bachelor's Degree in a related field is preferred </li><li>Two (2) years of experience in a related field is required </li></ul> <p>OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/</p>