<p>ONE CURRENT OPENING</p> <p>35 HOURS PER WEEK POSITION</p> <p>Under general supervision performs technical work in support of the operations of the Information Technology Department. Reports to the Director of Information Technology.ESSENTIAL JOB FUNCTIONS</p> <p>Reviews assigned work orders and execute proper solutions.</p> <p> </p> <p> Installs, troubleshoots, repairs, and maintains analog telephone equipment and analog telephone lines throughout the City. Deploy VOIP phones and manage call flows in the cloud portal.</p> <p> </p> <p>Works with and assists installation technicians from outside vendors to ensure all work completed per standards set by the contracts.</p> <p> </p> <p>Initiates and coordinates telephone, data, fiber, and coax wiring projects throughout City departments.</p> <p> </p> <p>Installs, troubleshoots, repairs, and maintains the time keeping equipment; instructs all departments on use of the system.</p> <p> </p> <p>Installs, programs, troubleshoots, repairs, and maintains network hardware and network infrastructure in main campus and outer City departments.</p> <p> </p> <p>Administers reporting software and tracking system.</p> <p> </p> <p>Maintains and repairs computers at fire stations and fire headquarters.</p> <p> </p> <p>Assists authorized fire department personnel in accessing data from portable devices.</p> <p> </p> <p>Programs cellular telephones to work with the City exchange mail system.</p> <p> </p> <p>Installs, troubleshoots, repairs, and maintains desktop computers, laptops, wireless network adapter cards, network printers, copy machines, fax machines, scanners, plotters, sign cutters, and any software required for end users to complete their job requirements.</p> <p> </p> <p>Receives and/or reviews various records and reports such as event logs, security logs, network traffic data, and backup logs.</p> <p> </p> <p>Prepares and/or processes various records and reports such as specifications for specific projects and work orders for vendors.</p> <p> </p> <p>Refers to Internet, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.</p> <p> </p> <p>Operates a variety of office equipment, and machinery such as automobile, network testing equipment, switches, computers, copy machine, fax machine, etc.</p> <p> </p> <p>Uses a variety of tools such as network tool kit, line tracers, laptop with diagnostic software, drills, etc.; a variety of supplies such as network supplies, general office supplies, etc.; and a variety of computer software such as Microsoft Outlook, Office 365, Internet Explorer, DameWare, Microsoft Excel, Packet Sniffers, etc.</p> <p> </p> <p>Interacts and communicates with various groups and individuals including Director, City department personnel, administration, consultants, vendors, and the general public.</p> <p> </p> <p> </p> <p>ADDITIONAL JOB FUNCTIONS</p> <p> </p> <p>Backs up other personnel in the department when they are absent.</p> <p> </p> <p>Performs related duties as required.Requires a high school diploma or equivalent supplemented by three years experience in desktop repair, user support, and troubleshooting.  Must have a valid Louisiana driver's license.</p> <p>Please list any and all technical certifications you possess in your application. This will be subject to verification.</p> <p>EXAMINATION: .................Rating of training and related experience...............Weighted 100%</p> <p>The City of Kenner is an Equal Opportunity Employer - The Kenner Civil Service Department posts current examination announcements on its online application website. Job applications may be filed only when an examination is announced. It is important that you include your entire employment history including periods of unemployment on your application, plus any relevant education and experience. Applications may be rejected if incomplete. Some job postings have an application deadline; others are open on a continuous basis until a sufficient number of applications have been received. Applicants who are interested in jobs that are not currently open for application may complete a job interest card which may be filed with the Kenner Civil Service Office at any time. DELAY IN THE MAIL: The Kenner Civil Service Department cannot accept responsibility for failure of the applicant to receive an admission slip to an examination, or for failure of the Department to receive material mailed by the applicant. VETERANS PREFERENCE in examinations will be granted only to those persons who provide proof of military service during covered periods and who are found to be eligible. The Kenner Civil Service Department does not discriminate on the basis of disability in the admission or access to, or treatment or employment in its programs or activities. Therefore, reasonable accommodations will be provided to allow access to the Department's programs and activities for individuals with disabilities unless such accommodations would result in undue hardship. Auxiliary Aids such as readers, taped text, and large print material or other aids are provided for individuals requesting such accommodations under provisions of the Americans with Disabilities Act.</p> <p> >>>> An attached resume will not replace a completed application. <<<<</p> <p> </p> <p>REVIEW YOUR APPLICATION TO MAKE SURE IT IS CURRENT.  Failure to provide your qualifying work experience may result in your application not being considered.</p> <p>DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.</p>