<p>What You'll Do:</p> <ul> <li>Assist in managing all aspects of the Front Office, including Front Desk, Guest Services, and Bell/Valet operations </li><li>Lead and motivate a team of associates to deliver exceptional, anticipatory service </li><li>Resolve guest issues with professionalism and a commitment to guest satisfaction </li><li>Ensure operational procedures and brand standards are followed consistently </li><li>Oversee training, scheduling, and performance development for Front Office associates </li><li>Support communication across departments to ensure smooth guest experiences and issue resolution </li><li>Act as Manager on Duty (MOD) as needed, representing hotel leadership </li></ul> <p>Who You Are:</p> <ul> <li>You have at least 2-3 years of front desk or guest services leadership experience, preferably in a luxury or boutique hotel </li><li>You're a natural leader who thrives in guest-facing roles and finds joy in creating a welcoming environment </li><li>You're organized, dependable, and able to think on your feet in high-pressure situations </li><li>You're tech-savvy, with experience in hotel PMS systems (e.g., Opera or similar) </li><li>You take ownership and pride in every shift, empowering your team and elevating the guest experience </li></ul> <p>Why You're Here:</p> <p>You understand that the Front Office is the heart of the guest journey-and you're passionate about making that experience extraordinary. You're here because hospitality is more than a job; it's your craft. At HOTEL DU PONT, you'll help lead a team that's redefining service excellence in one of the country's most iconic hotels.</p>