<p>What to Expect</p> <p>We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS,ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.</p> <p>What You'll Do</p> <ul> <li>Understand and own the end-to-end integration of MES and ERP applications </li><li>Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time </li><li>Work through tickets received from Factory Software users across all North American factories and warehouses </li><li>Create workarounds for issues that require immediate solutions if a permanent one is not immediately available </li><li>Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own </li><li>Setup automation and monitoring systems to optimize utilization of factory software </li><li>Work as an incident commander of production critical calls that require coordination between cross-functional teams </li></ul> <p>What You'll Bring</p> <ul> <li>Degree in an engineering field or equivalent experience </li><li>2+ years of support engineering experience and working knowledge of SQL </li><li>1+ years of experience with Python, Go or other software development language </li><li>1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk </li><li>Must be able to understand integrated systems and their dependencies </li><li>Excellent interpersonal skills, energetic and a self-starter </li><li>Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously </li><li>Demonstrated ability to meet deadlines and commitments </li><li>Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint) </li></ul> <p>Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.</p> <p>Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</p> <p>For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations.</p> <p>Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .</p> <p>Application Support Engineer, Factory Software</p> <p>Tesla participates in the E-Verify Program</p>