<p>Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901</p> <p>Department: IS Information Technology Svcs</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1/ 8:00AM - 4:30PM</p> <p>Minimum to Midpoint Pay Rate:$22.73 - $29.55 / hour</p> <p>Summary</p> <p>Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.</p> <p>Requirements</p> <p>Educational Requirements</p> <p>Degree/Diploma ObtainedProgram of StudyRequired/</p> <p>Preferredand/orHigh School Diploma or EquivalentRequired</p> <p>Additional Requirements</p> <p>Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college</p> <p>Experience Requirements</p> <p>Minimum Years RequiredArea of ExperienceRequired/</p> <p>Preferredand/orNo Experience Required</p> <p>Additional Requirements</p> <p>Knowledge of basic computer skills and networking</p> <p>State of Florida Licensure Requirements</p> <p>LicensesRequired/</p> <p>Preferredand/orNot Required</p> <p>Certifications/Registration Requirements</p> <p>Certificates/RegistrationsRequired/</p> <p>Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred</p> <p>US:FL:Fort Myers</p>