<p>Summary</p> <p>Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist (Medical Assistant)!</p> <p>Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.</p> <p>As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.</p> <p>Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!</p> <p>Effective May 9, 2025 and expires August 29, 2025. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.</p> <p>Responsibilities</p> <p>This Medical Assistant/Medical Office Specialist role provides Front/Back office duties to various Pulmonary providers in an outpatient setting.</p> <p>Required Schedule: Monday, Tuesday, Wednesday and Friday downtown. Thursday at Overlea</p> <p>Front Office Duties:</p> <ul> <li>Greet patients in a courteous and friendly manner, providing a welcoming atmosphere. </li><li>Schedule and confirm patient appointments and procedures </li><li>Verify patient insurance information and collect co-pays or fees as needed. </li><li>Answer phone calls, respond to inquiries, and provide information to patients and other callers. </li><li>Complete patient check-in and check-out processes </li></ul> <p>Back Office Duties:</p> <ul> <li>Take patient vital signs, record medical histories, and update electronic health records (EHR). </li><li>Provide patient education and instructions as directed by healthcare providers. </li><li>Obtain prior auhorizations for medications. </li></ul> <p>Requirements</p> <ul> <li> <p>Education and Work Experience:</p> </li><li> <p>High School Diploma or GED</p> </li><li> <p>A minimum of one year experience, preferrably in a medical office setting</p> </li><li> <p>Certification Requirements:</p> </li><li> <p>CPR-preferred</p> </li><li> <p>Knowledge, Skills and Abilities:</p> </li><li> <p>Microsoft Word, Power Point, Excel</p> </li><li> <p>Microsoft Outlook</p> </li><li> <p>Epic (if applicable to position)</p> </li><li> <p>Performance Manager/NetLearning</p> </li><li> <p>Computer proficiency and technical aptitude with the ability to utilize one or more of the following:</p> </li><li> <p>Must be able to read, write, and speak the English language in an understandable manner.</p> </li><li> <p>Excellent organizational skills and attention to detail.</p> </li><li> <p>Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.</p> </li><li> <p>Ability to multitask and work efficiently in a fast-paced environment.</p> </li><li> <p>Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.</p> </li><li> <p>Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.</p> </li><li> <p>Must be able to follow written and oral instructions</p> </li></ul> <p>Benefits</p> <p>Benefits Eligibility is based on your scheduled FTE status and Job Category</p> <ul> <li>Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees </li><li>403(b) retirement plan with generous company match and "catch up" provision </li><li>Paid Time Off (PTO) & company paid holidays </li><li>Tuition reimbursement </li><li>Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program </li><li>Employer paid Short & Long Term Disability benefits for eligible employees </li><li>Voluntary Benefits </li><li>Discounts on auto & home insurance and Verizon plans </li><li>Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values </li></ul> <p>EEO Statement</p> <p>Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.</p>