<p>Overview</p> <p>Manage and supervise the staff at the Front Desk, Scheduling Area and/or Medical Assistants Station. Coordinate referral registration, application process and patient processing. Work with all providers regarding scheduling issues and/or conflicts.</p> <p>Responsibilities</p> <ul> <li>Manage all front desk and nurse's station staff and activities including referral registration, application process, patient processing, medical work up and childcare. </li><li>Supervise Front Desk Receptionist and Scheduling staff (may oversee Medical Assistants, if applicable). </li><li>Develop onboarding training plans for new team members. </li><li>Manage scheduling department for scheduling of interdisciplinary developmental evaluations. </li><li>Work with department administration and clinical staff to insure that clinical schedules are maximized for cost productivity, while maintaining quality services to patients. </li><li>Block clinical schedules in Centricity Business records, and family availability. </li><li>Liaison with agencies external to the department for scheduling functions </li><li>Communicates with third party billing agent when issues with authorization require changes to schedules. </li><li>Other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Requires at least a high school diploma or GED </li><li>Five (5) years' experience in a medical setting, or two-year associates' degree and at least three (3) years' experience in a medical office setting. </li><li>Three (3) years' supervisory experience, preferred </li><li>Certified in Basic Life Support, preferred </li></ul> <p>KNOWLEDGE, SKILLS, & ABILITIES</p> <ul> <li>Must possess excellent communication skills, both verbal and written. </li><li>Must be able to multi-task and be organized and detail oriented. </li><li>Ability to use electronic medical records for patients and ensure confidentiality of all patient information </li><li>Must possess effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment. </li><li>Must be motivated, dependable, and professional team player. </li></ul> <p>WORKING CONDITIONS</p> <ul> <li>Normal medical office environment. </li></ul> <p>JOB REQUIREMENTS</p> <ul> <li>Candidates upon hire will complete an electronic I-9 verification. </li><li>Only those candidates whose experience best meets our requirements will be contacted. </li><li>University of Louisville Physicians is an Equal Opportunity Employer. </li><li>Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy. </li></ul> <p>#LI-DNI</p>