<p>Job Overview</p> <p>The Diesel Mobile Parts Associate is responsible for part identification and research, inventory management, and service support for our Diesel Mobile team. They have solid knowledge of heavy-duty truck and trailer products and parts, while also strengths in inventory and order management. They provide expert advice through product recommendations to meet customer's needs.</p> <p>Responsibilities and Duties</p> <ul> <li> <p>Part Identification and Research</p> </li><li> <p>Continuously develop in-depth knowledge of the heavy-duty vehicle aftermarket, including parts, applications, and technical specifications.</p> </li><li> <p>Stay updated on new products, product updates, and industry trends to provide accurate and timely information to customers.</p> </li><li> <p>Efficiently?use?catalogs,?parts?manuals, VINs, serial numbers and online systems to identify and recommend requested heavy-duty truck and trailer parts.</p> </li><li> <p>Collaborate?with?the?service,?sales?and?leasing?departments?to?identify?parts?for?service repair and leasing needs.</p> </li><li> <p>Assist in-house mobile technicians with, identifying, ordering, and locating parts.</p> </li><li> <p>Advise mobile technicians on alternative parts or related items and managing core returns/warranties.</p> </li><li> <p>Inventory and Logistics</p> </li><li> <p>Utilize the enterprise resource planning?(ERP) system to search for parts, check availability, process orders, and?maintain?accurate?customer accounts.</p> </li><li> <p>Assist?in pulling?and?preparing?inventory?orders?for?customer?pick-up?or?delivery, as needed.</p> </li><li> <p>Assist?with?stock?organization?and?order?processing?to?maintain?an?efficient?and?well-stocked inventory.</p> </li><li> <p>Provide price quotes, processing invoices, and managing inventory on mobile trucks.</p> </li><li> <p>Source out-of-stock parts, manage back-orders, receive inventory, and conduct inventory management activities.</p> </li><li> <p>Sales and Service</p> </li><li> <p>Provide expert guidance on the selection of products, explaining their features, benefits, warranty policies and pricing.</p> </li><li> <p>Offers solutions for both immediate and long-term customer needs.</p> </li><li> <p>Suggest?and?recommend?related?or alternative?parts?when?identical?replacements?are not available, ensuring?customers?receive?the?best?solution?for?their?needs.</p> </li><li> <p>Perform?other?tasks?and?responsibilities?as?directed?by?management?to support business operations and ensure a positive customer experience.</p> </li></ul> <p>Skills and Qualifications</p> <ul> <li> <p>2-4 years of experience with heavy-duty truck, trailer and/or diesel parts is preferred.</p> </li><li> <p>Previous?experience?in customer?service, diesel mobile service, or?counter?sales preferred.</p> </li><li> <p>Ability?to?learn?product?knowledge?quickly?and?apply?it to?customer?interactions.</p> </li><li> <p>Familiarity with heavy duty truck systems, diesel engines, trailers and common industry brands.</p> </li><li> <p>Familiarity?with?point-of-sale?or inventory management systems,?such?as?Karmak?or?similar.</p> </li><li> <p>Basic computer (email, desktop navigation, etc.) and math skills (calculating discounts, pricing, etc.).</p> </li><li> <p>Strong?communication?skills,?both?verbal?and?written.</p> </li><li> <p>Ability?to?work?independently?and?as?part?of?a?team.</p> </li><li> <p>Positive?attitude,?strong?problem-solving?skills,?and?customer-focused?approach.</p> </li><li> <p>Detail-oriented?with?strong?organizational?skills.</p> </li></ul> <p>Physical Requirements</p> <ul> <li> <p>Must be able to lift/carry 50 lbs. infrequently.</p> </li><li> <p>Prolonged periods of sitting at a desk and working on a computer.</p> </li></ul> <p>#INDP</p>