<p>Overview</p> <p>At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.</p> <p>This position is located on-site in our Wausau, Wisconsin office.</p> <p>Schedule: Monday-Friday 1pm-9pm</p> <p>Pay rate:?$16.50 / hour</p> <p>Next available start date: Monday, May 4th</p> <p>Training: You would attend 3 weeks of Customer Care Training Monday-Friday 1pm-5:30pm. Additionally, there would be one week of in-department training during your regularly scheduled shifts.</p> <p>What our employees say they love most about working here:</p> <ul> <li>Their coworkers! </li><li>The atmosphere: welcoming & sense of belonging </li><li>Recognition and appreciation from leadership </li><li>Problem-solving and helping customers </li><li>Learning about the business </li><li>Laid back environment </li><li>Weekends off </li></ul> <p>Responsibilities</p> <ul> <li>Interacting with customers through phone and email to determine the validity of an order or shipment </li><li>Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information </li><li>Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines </li><li>Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company </li><li>Answering incoming calls and emails from customers regarding orders that have been canceled for verification </li></ul> <p>Qualifications</p> <ul> <li>Proficient computer navigation skills, particularly the ability to multi-task </li><li>Written and oral communication skills, including professionalism while speaking with internal & external customers </li><li>Positive attitude and solutions-oriented </li><li>Previous customer service experience preferred </li></ul> <p>#LI-AF1</p> <p>Benefits</p> <ul> <li>30-50% employee discount </li><li>Paid time off: 8 personal days & 10+ vacation days per year, plus holidays </li><li>Casual dress code - Wear your sneakers to work! </li><li>Medical / dental / vision coverage </li><li>401(k) with Roth option and company match </li><li>Opportunities for advancement </li><li>Learning and development opportunities </li><li>Stock purchase plan </li><li>Education reimbursement program </li><li>Life insurance </li><li>Employee Resource Groups </li><li>Employee referral bonus program </li><li>Recognition and appreciation initiatives </li></ul>