<p>Position: Director of Residence Life and Housing</p> <p>Department: Student Life</p> <p>Status: Full Time</p> <p>Position Summary:</p> <p>The Director of Residence Life and Housing provides strategic leadership and vision for the university's residential experience. This role is responsible for creating and sustaining a safe, caring, and vibrant living environment where students grow and thrive. The Director oversees residential education, housing operations, facilities coordination, policy development, and staff supervision. The Director manages a team of professional and student staff and works closely with campus partners to ensure a seamless and student-centered residential experience. This position plays a key role in enhancing student retention and satisfaction through intentional residential programming, responsive operations, and nurturing environment focused on community and belonging.</p> <p>Essential Duties and Responsibilities:</p> <p>Leadership & Supervision</p> <ul> <li>Lead the Department of Residence Life in setting goals, assessing outcomes, andenhancing overall program effectiveness </li><li>Supervise professional and student staff, including Associate and Assistant Directors, Area Coordinators, Operations Coordinators, Community Managers, and Resident Assistants, with responsibility for training, performance evaluation, and professional development. </li><li>Provide direction and oversight for housing operations including applications, assignments, move-in/move-out processes, damage billing, facility management, and key inventory. • Serve in 24-hour on-call rotation to provide crisis support for residential students and staff. Serve on the university's Behavioral Assessment Team (BAT). </li><li>Foster an environment that support the university's hallmarks of character, initiative, and calling. </li><li>Prepare and manage the annual operating budget for the office and all residential facilities. </li></ul> <p>Operations & Housing Management</p> <ul> <li>Develop and implement housing policies, procedures, and contracts in alignment with institutional goals and legal standards. </li><li>Provide leadership to professional and student staff in managing room assignments, room changes, housing contracts, roommate meditation, and housing cancellations. • Manage records utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.). </li><li>Collaborate with Facilities Management staff to ensure housing is prepared and ready before and throughout each semester for students and overall maintenance issues are addressed. • Ensure effective and responsive communication with students and families regarding housing processes and deadlines. </li><li>Review housing policies, procedures, contracts, and software on an annual basis. </li><li>Oversee departmental marketing efforts, including website content and social media. • Respond to complex housing inquiries and concerns from students, families, andcampus partners. </li></ul> <p>Campus Partnerships & Compliance</p> <ul> <li>Work in partnership with admissions to strategically recruit new students to placeinto university housing. </li><li>Collaborate with other university departments to enforce residence hall regulationsand monitor student conduct in the residence halls. </li><li>Serve as the liaison for Residence Life with departments and programs across campus. • Serve on University Faculty & Staff committees as requested. • Maintain a professional appearance and demeanor at all times. </li><li>Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA, FERPA and other state and federal mandates. </li><li>Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice </li></ul> <p>Education/Experience:</p> <ul> <li>Master's degree in higher education, student personnel or related field </li><li>Five years' experience of working in residence life on a college/university campus </li><li>Experience in developing, implementing and assessing strategic goals, objectives,and outcomes </li><li>Experience in a supervisory/administrative role </li></ul> <p>Knowledge, Skills, and Abilities:</p> <ul> <li>Collaborative individual working with faculty and staff from a variety of university departments. </li><li>Ability to multitask and find creative solutions in a supervisory and autonomous environment </li><li>Strong organizational and problem solving skills </li><li>Experience utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.). </li><li>Comprehensive computer skills including Microsoft Office programs and Learning Management Systems such as Blackboard </li><li>Strong interpersonal, oral and written communication skills needed to work effectively with faculty, staff, students, parents, and administrators </li><li>Excellent leadership and supervisory skills </li><li>Familiarity with and ability to utilize current, common social media platforms </li><li>Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public. </li><li>Work independently as well as function effectively in a team and within a diverse group of people. </li><li>Adaptability, flexibility and a willingness to work in a changing environment • Ability to work occasional evening and weekend hours. </li><li>This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University. </li></ul>