<p>Kforce is immediately seeking a Client Success Manager I in support of our client based in Greenwood Village, CO. This is a fully onsite role - 5 days in office!</p> <p>Summary: We are seeking a Client Success Manager (CSM) to support the rollout and adoption of innovative, AI-enabled products across internal business partners. This role sits at the intersection of business, product, and technology-serving as a trusted liaison who helps internal clients turn ideas into impactful, usable solutions.</p> <p>You will partner closely with sales, customer operations, marketing, and digital teams to ensure new tools and solutions are successfully implemented, adopted, and delivering measurable value.</p> <p>This is a high-visibility opportunity within a growing organization that is focused on leading-not following-the AI conversation in the industry.</p> <p>Key Responsibilities:</p> <ul> <li>Act as the primary point of contact for internal business partners, managing relationships and expectations throughout the solution lifecycle </li><li>Capture business needs and translate ideas into viable product or solution approaches </li><li>Serve as a liaison between business stakeholders, product teams, labs, and development partners </li><li>Support AI-enabled product rollouts, including testing, UAT, training, and adoption </li><li>Manage multiple initiatives concurrently, balancing priorities across different teams and products </li><li>Provide regular status updates (weekly/monthly) to stakeholders on progress, risks, and outcomes </li><li>Partner with PMO on larger initiatives; Serve as a light project manager on smaller efforts </li><li>Follow up post-implementation (e.g., 30/60/90 days) to assess adoption, usage, and business impact </li><li>Adapt communication style to a wide range of personalities, technical comfort levels, and leadership styles3-5 years of experience in a client-facing role such as: </li><li>Client Success/Customer Success </li><li>Relationship Management </li><li>Business Analyst </li><li>Project Coordinator/Non-Technical Project Manager </li><li>Call center knowledge and experience </li><li>AI and Machine Learning experience </li><li>Proven ability to work directly with business stakeholders (VP-level exposure is sufficient) </li><li>Strong communication and presentation skills, with comfort presenting solutions to leadership </li><li>High energy and enthusiasm for delivering solutions-without over-talking your audience </li><li>Ability to learn quickly and adapt to new products, especially AI-enabled tools </li><li>Strong sense of ownership-from ideation through implementation and follow-up </li></ul> <p>Technical & Tooling Experience:</p> <ul> <li>Strong experience with the Microsoft Office Suite (required) </li><li>Familiarity with Jira (nice-to-have; Light usage and can be taught) </li><li>Exposure to Power Apps, CRM tools, or CRM certifications is a plus </li><li>Comfortable engaging with technical teams and understanding technical concepts (no coding required) </li><li>Interest in AI-enabled products and how they are used by end users is highly valued </li><li>Telecom, cable, experience is a plus </li></ul>