<p>BASIC PURPOSE OF THE JOB</p> <ul> <li>Assist with help desk calls, scheduling, and tickets. Basic end-user support to prevent customer service delays for basic technical issues. Under IT staff guidance, perform computer imaging, staging and installation. Assist in the maintenance of IT standards and documentation. </li><li>Under direct supervision of a team leader, incumbents participate in an internship program in the Department of Information Technology and are given assignments at incremental levels of complexity as they gain proficiency in various functions, such as: web research, system analysis, programming, installation of software, configuration of hardware, etc. This position enables college students currently or recently enrolled in an approved program to receive technical training and gain practical experience. Does related work as required. </li></ul> <p>CONTACTS</p> <ul> <li> <p>Supervisory Responsibilities - NO</p> </li><li> <p>Number of Direct Reports - NONE</p> </li><li> <p>Number of Indirect Reports - NONE</p> </li><li> <p>Population Specific Competencies - NONE</p> </li><li> <p>Internal Contacts</p> </li><li> <p>Providers (i.e., Physicians)</p> </li><li> <p>Staff (i.e., clinical and admin support staff)</p> </li><li> <p>Volunteers</p> </li><li> <p>External Contacts</p> </li><li> <p>Providers (i.e., Physicians)</p> </li><li> <p>Vendors</p> </li><li> <p>Community agencies and advocates</p> </li></ul> <p>JOB REQUIREMENTS</p> <p>Minimum Education</p> <ul> <li>Associates Degree preferred; or currently enrolled in Computer Science or related field. </li></ul> <p>Minimum Work Experience</p> <ul> <li>None </li></ul> <p>Required Licenses/Certifications for position</p> <ul> <li>None </li></ul> <p>Required Skills, Knowledge, and Abilities</p> <ul> <li>Understanding of operating systems, software installation and test procedures, security and operational requirements and clinical and financial systems. </li></ul> <p>PHYSICAL REQUIREMENTS</p> <p>Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.</p> <p>Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required.</p> <p>Come work where you can make a difference everyday.</p>