<p>Immediate Temporary Hire - Full-Time 40 hours/week Up to 6 Months | No Benefits</p> <p>Position Title: Operator (Temporary)</p> <p>Department: Call Center</p> <p>Supervisor: Call Center Supervisor</p> <p>Hours per week: 40</p> <p>Pay Range: The expected base pay for the position is $18-$25 per hour and may be increased based on other factors, such as language, certifications, etc.</p> <p>Primary Function:</p> <p>The Operator answers prompts from the phone tree for external hospitals and facilities with critical results and connects callers with a nurse as soon as possible. Any other caller not representing an external hospital or facility is redirected back to the main queue. The role emphasizes prompt and excellent customer service delivery.</p> <p>Duties & Responsibilities:</p> <ul> <li>Answer the prompt/queue in a courteous, timely, and accurate manner. </li><li>Quickly identify the caller and reason for calling. </li><li>Connect external hospitals/facilities reporting critical results with a nurse following established protocols, including calling the nurse hunt group, overhead paging, and escalating to the Team Lead or Supervisor if needed. </li><li>Redirect callers who selected the wrong prompt to the main queue. </li></ul>