<p>POSITION SUMMARY:</p> <p>The Customer Success Engineer will be the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role bridges technical depth with white-glove client service - part senior Customer Success Manager, part Solution Engineer, and part Technical Support Analyst.</p> <p>This position can break down an API integration over lunch, lead an Executive Business Review in the afternoon, and troubleshoot a device install before dinner - all while keeping the customer engaged, confident, and loyal. The mission: deliver scalable outcomes, drive adoption and value realization, and bring clarity to complexity in the high-stakes world of commercial vehicle telematics.</p> <p>This position must be located in the greater Salt Lake City, UT metropolis with onsite access servicing a major Client of Netradyne's.</p> <p>ESSENTIAL FUNCTIONS:</p> <p>Strategic Customer Success & Retention</p> <ul> <li>Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion. </li><li>Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes. </li><li>Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions. </li><li>Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership. </li></ul> <p>Technical Expertise & Solution Design</p> <ul> <li>Act as a subject matter expert on the full Netradyne solution stack - software, hardware, integrations, and APIs. </li><li>Translate technical capabilities into business value across various personas (executives, IT, safety managers, drivers). </li><li>Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed. </li><li>Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs. </li></ul> <p>Implementation & Support</p> <ul> <li>Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations. </li><li>Triage technical issues and coordinate with Support and Engineering to resolve escalations. </li><li>Work closely with the Field Services and Onboarding teams to ensure smooth customer handoffs and successful go-lives. </li></ul> <p>Cross-functional Collaboration</p> <ul> <li>Serve as the technical "glue" between Customer Success, Product, Engineering, Sales, and Support. </li><li>Provide feedback loops to Product based on field insights, customer feedback, and competitive intelligence. </li><li>Mentor CSMs on technical topics and help elevate the technical maturity of the broader CS organization. </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>6+ years in a hybrid technical/customer-facing role (CSM, Solution Engineer, Technical Account Manager, etc.) </li><li>Experience supporting or selling SaaS + hardware solutions (Fleet Safety, Telematics, IoT, or Transportation preferred). </li><li>Proven ability to build trusted advisor relationships with both technical and non-technical stakeholders. </li><li>Familiarity with REST APIs, integration scoping, and discussing technical topics like firmware, network troubleshooting, or 12/24v installs in layman's terms. </li><li>Excellent presentation and communication skills, especially in customer-facing scenarios. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Hands-on experience with telematics platforms, GPS, dash cams, or other vehicle safety technologies. </li><li>Ability to read/write basic scripts, queries, or debug logs (Python, SQL, Postman, etc.). </li><li>Familiarity with common transportation systems: TMS, ELDs, driver coaching platforms. </li><li>Experience working with mid-market to enterprise fleets (100+ vehicles). </li></ul> <p>EDUCATION:</p> <ul> <li>Bachelor's degree in a technical field or equivalent practical experience. </li></ul> <p>Compensation Package_Perks of being a Netradyne employee:</p> <ul> <li>Salary + eligibility for yearly bonus </li><li>Company equity </li><li>Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents </li><li>Generous PTO and Sick Leave </li><li>401(K) with generous company match </li><li>Disability, Life Insurance and Ancillary Benefits </li><li>And much more! </li></ul>