<p>Our not-so-secret sauce.</p> <p>Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Specialist at MMA.</p> <p>Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).</p> <p>A day in the life.</p> <p>As our Application Specialist on the Platform Services team, you'll work closely with corporate Agency Management Program leads as well as IT and operational leads across MMA. You will be responsible for all aspects of Applied Systems Agency Management components. Overseeing and providing a hands-on approach to supporting the national instance EPIC as well as all points of system integration. This position will work EST hours.</p> <p>Our future colleague.</p> <p>We'd love to meet you if your professional track record includes these skills:</p> <ul> <li> <p>3+ years of in-depth technical knowledge of the Applied Systems Epic Agency Management System (Browser version)</p> </li><li> <p>Technical Skills:</p> </li><li> <p>In-depth knowledge of the Applied system(s) being used, such as Applied Epic, Indio, CSR24, and other Applied solutions.</p> </li><li> <p>Proficiency in system installation, configuration, and administration.</p> </li><li> <p>Understanding of system integration and API management with Third-party applications that interface with Epic</p> </li><li> <p>Knowledge of system security best practices and data privacy regulations.</p> </li><li> <p>Ability to troubleshoot and resolve technical issues related to the Applied system(s).</p> </li><li> <p>Familiarity with system upgrades, patch management, and performance optimization.</p> </li><li> <p>Communication Skills:</p> </li><li> <p>Strong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams.</p> </li><li> <p>Ability to explain complex technical concepts to non-technical users.</p> </li><li> <p>Active listening skills to understand user requirements and address their concerns.</p> </li><li> <p>Collaboration skills to work effectively with cross-functional teams and vendors.</p> </li><li> <p>Organizational Skills:</p> </li><li> <p>Strong problem-solving and analytical skills to identify and resolve system issues.</p> </li><li> <p>Attention to detail to ensure accuracy and data integrity within the Applied system(s).</p> </li><li> <p>Ability to prioritize tasks and manage multiple projects simultaneously.</p> </li><li> <p>Time management skills to meet deadlines and handle system maintenance and upgrades.</p> </li><li> <p>Documentation skills to maintain system configurations, procedures, and user guides.</p> </li><li> <p>User Support and Training:</p> </li><li> <p>Ability to provide technical support to users, troubleshoot issues, and provide guidance on system usage.</p> </li><li> <p>Ability to monitor and react to system events. Escalation with internal and external resources as appropriate</p> </li><li> <p>Continuous Learning:</p> </li><li> <p>Willingness to stay updated with the latest advancements and updates in the Applied system(s).</p> </li><li> <p>Proactive approach to learning new features and functionalities of the Applied system(s).</p> </li><li> <p>Ability to adapt to changes and implement system enhancements as required.</p> </li><li> <p>Windows Server:</p> </li><li> <p>Knowledge of Windows Server operating systems is crucial for managing and maintaining server infrastructure. This includes understanding server roles, Active Directory, Group Policy, and server virtualization.</p> </li></ul> <p>These additional qualifications are a plus, but not required to apply:</p> <ul> <li> <p>Data Migration:</p> </li><li> <p>Experience in migrating data from legacy systems or other sources into Applied Epic. This includes data mapping, data cleansing, and ensuring data integrity during the migration process.</p> </li><li> <p>Integration and API Management:</p> </li><li> <p>Experience in integrating the Applied Epic system with other third-party systems and managing APIs. This includes configuring data exchange between systems, troubleshooting integration issues, and ensuring data consistency across systems.</p> </li><li> <p>Applied Data Lake</p> </li><li> <p>Exposure to accessing Epic data via their Data lake and new advanced analytics roadmap.</p> </li></ul> <p>We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.</p> <p>Valuable benefits.</p> <p>We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.</p> <p>Some benefits included in this role are:</p> <ul> <li> <p>Generous time off, including personal and volunteering</p> </li><li> <p>Tuition reimbursement and professional development opportunities</p> </li><li> <p>Remote work - EST Hours</p> </li><li> <p>Charitable contribution match programs</p> </li><li> <p>Stock purchase opportunities</p> </li></ul> <p>To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw</p> <p>Follow us on social media to meet our colleagues and see what makes us tick:</p> <ul> <li> <p>https://www.instagram.com/lifeatmma/</p> </li><li> <p>https://www.facebook.com/LifeatMMA</p> </li><li> <p>https://www.linkedin.com/company/marsh-mclennan-agency/</p> </li></ul> <p>Who you are is who we are.</p> <p>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.</p> <p>Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.</p> <p>#LI-Remote</p> <p>The applicable base salary range for this role is $74,900 to $131,000.</p> <p>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.</p> <p>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</p> <p>Applications will be accepted until: August 8, 2025</p>