<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 04/17/2026 Requisition Number PRN16970N Job Title UU Student - Computer Working Title UU Student - Computer Career Progression Track SJ Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19 Full Time or Part Time? Part Time Shift Variable Work Schedule Summary</p> <p>M-F 6am-10pm, flexible scheduling around classes</p> <p>Is this a work study job? No VP Area President Department 00420 - Information Management Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $15.00/hour Close Date 05/08/2026 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>We are the University IT Help Desk. We provide phone and email support for all University Core services for Students, Faculty and Staff. We act as the first level support - diagnosing the issues to determine root cause, seek to resolve the issue at point of contact by using knowledge management articles and front-line troubleshooting efforts. When appropriate, dispatches requests to solution providers and escalates to advanced staff. Tracks and documents problems and solutions; and maintains customer contact from initial call through to satisfactory closure.</p> <p>Responsibilities</p> <ul> <li>Providing phone and email support to students, faculty, and staff </li><li>First level IT support and troubleshooting </li><li>Ticket creation and tracking </li><li>Escalating higher tickets to advanced support </li></ul> <p>Minimum Qualifications Preferences</p> <p>University of Utah Student</p> <p>Less than one hour commute away from downtown</p> <p>Not already employed by the University of Utah</p> <p>Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.</p> <p>Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.</p> <p>Online reports may be submitted at https://oeo.utah.edu</p> <p>https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter </li><li>Historical Only - Do Not Use - See Description for More Information - Appropriate discharge document (such as DD-2214) - Veteran Only </li><li>Historical Only - Do Not Use - See Document Description for More Information - Addendum to the University of Utah - Veteran Only </li></ul>