<p>Join Christian Community Credit Union as a Full-Time Loss Prevention & Recovery Specialist and experience the thrill of tackling challenges in a dynamic and customer-centric environment! You will play a pivotal role in Loan Recovery and Collections, ensuring our members' financial safety. As a remote position (working from AZ, CA, CO, IL, or TX only), you can perform your responsibilities from home while maintaining a work-life balance. With an expected pay range of $25 to $27 per hour, based on experience, this role rewards your commitment and expertise as you navigate the complexities of Loss Prevention and Bankruptcy.</p> <p>Embrace your potential, be part of a supportive team, and contribute to a mission-driven organization that prioritizes excellence and empathetic service. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Equipment Stipend. This is an exceptional opportunity to grow professionally while serving our members.</p> <p>Christian Community Credit Union: Our Mission</p> <p>CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence's top 100 U.S. credit union list for stability, health & growth.</p> <p>Are you excited about this Loss Prevention & Recovery Specialist job?</p> <p>As a Loss Prevention & Recovery Specialist at Christian Community Credit Union, you will play a vital role in safeguarding our members' financial health. You'll monitor delinquent accounts, both secured and unsecured, identifying early warning signs of potential loss and devising preventive strategies accordingly. Your daily tasks will include meeting a minimum number of outbound collection calls, where you'll meticulously document interactions in relevant systems.</p> <p>Analyzing members' financial statuses will allow you to develop tailored repayment or settlement plans that cater to individual circumstances. You will facilitate the completion of necessary forms and documentation for Loan Committee consideration regarding hardship assistance. In addition, you will coordinate the repossession of vehicles and manage deficiency balance recoveries for secured loans while preparing mortgage loans for foreclosure when needed. This position requires a proactive problem-solver with a strong focus on integrity and customer-centricity.</p> <p>Are you the Loss Prevention & Recovery Specialist we're looking for?</p> <p>To excel as a Loss Prevention & Recovery Specialist at Christian Community Credit Union, candidates must possess a robust set of skills and experience. A minimum of three years in collections, loss mitigation, or loan recovery within a financial institution is essential, along with a solid understanding of state and federal regulations governing collections. Proficiency in legal actions, skip tracing, repossession procedures, and bankruptcy proceedings will be invaluable as you navigate complex situations. Strong negotiation and communication skills are necessary to influence repayment outcomes effectively and handle sensitive member interactions with professionalism and empathy.</p> <p>Familiarity with word processing and spreadsheet software, particularly Word and Excel, is required for daily tasks, including documentation and analysis. You should possess analytical and interpretive skills, demonstrate the ability to prioritize a diverse workload under pressure, and have a keen attention to detail. Strong organizational skills and good math aptitude will aid in your success in this role.</p> <p>Knowledge and skills required for the position are:</p> <ul> <li>High school diploma or equivalent required </li><li>Minimum three years of experience in collections, loss mitigation, or loan recovery within a financial institution required </li><li>Knowledge of State and Federal Regulations pertaining to the area of collections required </li><li>Experience with collection activities, legal actions, skip tracing, repossession procedures, truth in lending requirements, bankruptcy proceedings, small claims activities, and the process of foreclosure required </li><li>Knowledge of word processing (Word required) and spreadsheets (Excel required) </li><li>In-depth understanding of Fair Collections Practices for both consumer and commercial loans, secured and unsecured </li><li>Strong negotiation and communication skills with the ability to influence repayment outcomes </li><li>Effective telephone and communication skills with good math aptitude and typing skills at 30wpm </li><li>Available to work remotely from AZ, CA, CO, IL, or TX, Monday-Friday, 8:00am-5:30pm PST (flexible 40 hours per week) </li></ul> <p>Your next step</p> <p>If you're ready to take your experience and skills to the next level and join a team that values hard work and good times, complete our application today!</p>