<p>Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team.</p> <p>The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication with customers and Team Members.</p> <p>Essential Duties and Responsibilities include the following: Other duties may be assigned.</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Respond to customer requests via email or telephone. </li><li>Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met. </li><li>Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors. </li><li>Scan, Save and email Quotes and receive customer approvals. </li><li>Process customer approvals. </li><li>Process received and shipped units in customer's portals. </li><li>Process Sales Orders and Exchanges, when applicable. </li><li>Complete internal audit process before customer units ship. </li><li>Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information. </li><li>Input shipping information into an Excel Work Order Log. </li><li>Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received. </li><li>Respond to RFQ requests via customers and Sales Directors. </li><li>Open Work Orders for incoming units. </li><li>Works closely with Quality to resolve customer cases. </li><li>Download and save shop photos of customer's units. </li><li>Attend, create, update and prepare reports for weekly Production Meetings, when applicable. </li><li>Provide weekly status reports to specific customers and other departments. </li><li>Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors. </li></ul>