<p>Cherokee Casino Grove is seeking motivated, detail-oriented individuals to join our Player Services team as a Player Services Lead. This is a great opportunity for candidates who thrive in a fast-paced environment, enjoy working with guests, and want to help deliver the exceptional service our guests expect from Cherokee Nation Entertainment. If you take pride in accuracy, teamwork, and outstanding guest service, we want to meet you!</p> <ul> <li>• Process a variety of guest transactions including chip redemption, currency exchanges, check cashing, cash advances, and promotional voucher redemptions. </li><li>Assist a high volume of guests with both cash and non-cash transactions in an accurate, timely, and courteous manner. </li><li>Enroll guests in the Rewards Program, issue new and replacement cards, and maintain accurate player tracking information. </li><li>Promote rewards program benefits, explain ongoing promotions, and support casino event execution. </li><li>Mentor and guide Player Services Cashiers to ensure compliance with tribal, federal, state, and company regulations. </li><li>Verify funds at the beginning and end of each shift, reconcile transactions, and research variances as needed. </li><li>Process jackpot payouts, prepare required documentation, and ensure accuracy for all winnings above set thresholds. </li><li>Maintain operational and promotional inventory to support efficient department operations. </li><li>Conduct entry-level player evaluations and make scripted outbound calls. </li><li>Maintain accountability of ATMs and kiosks and ensure functionality. </li><li>Resolve guest concerns in a professional manner or escalate when appropriate. </li><li>Protect company assets, maintain confidentiality, and uphold all cashiering and security standards. </li><li>High School Diploma or GED required. </li><li>One year of cash-handling or customer service experience preferred. </li><li>Strong written and verbal communication skills. </li><li>Ability to provide exceptional guest service in a fast-paced environment. </li><li>Leadership skills with the ability to mentor and guide team members. </li><li>Strong math and computer skills with the ability to learn casino systems and promotions. </li><li>Ability to comply with tribal, federal, state, and company regulations and policies. </li><li>Must have a valid driver's license and meet gaming authority licensing requirements. </li><li>Ability to work varied shifts, including nights, weekends, and holidays. </li><li>Ability to lift up to 50 lbs and work in environments with casino noise and second-hand smoke. </li></ul>