<p>Salary Grade</p> <p>Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $23.68 per hour, depending on qualifications, experience, department budgets, and industry data.</p> <p>Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.</p> <p>Job Description</p> <p>POSITION OBJECTIVE</p> <p>Working under limited supervision, the Parking and Transportation Operations Administrator will play a key role in supporting the Director of Parking and Transportation Operations in managing the university's approximately 7,000 parking spaces, including 6 parking structures, 20 shuttles approaching $10 million in annual revenue and/or budgets. This role requires a proactive, organized, and strategic administrator to oversee daily operations, manage reporting, ensure compliance with policies, and maintain high levels of customer satisfaction for extensive parking infrastructure and shuttle systems. The Administrator will be responsible for operational coordination, budget monitoring, policy implementation, and assisting with the management of large teams, all while fostering a customer-centered, efficient, and collaborative environment.</p> <p>ESSENTIAL FUNCTIONS</p> <ul> <li>Lead the development and execution of operational strategies for parking and transportation services, ensuring alignment with university-wide initiatives. Collaborate closely with the Director to translate strategic goals into action plans that enhance service delivery across parking garages, surface lots, and shuttle services. Oversee daily operations to maintain seamless traffic flow, effective enforcement, and optimal use of parking systems and resources. Monitor maintenance schedules and ensure the infrastructure remains in excellent condition. (20%) </li><li>Provide strategic input into fee structures and financial planning to promote long-term sustainability of the parking program. (15%) </li><li>Develop, implement, and enforce policies governing parking operations, revenue control, citation issuance, and transportation logistics. Work with the Director to review and refine procedures based on audits, customer feedback, and industry best practices. Ensure full compliance with university standards and regulatory requirements and contribute to continuous improvement efforts through policy updates and enforcement strategies. (10%) </li><li>Provide administrative leadership to various teams including parking enforcement personnel, shuttle drivers, and maintenance staff. Supervise training programs, performance evaluations, and workforce planning to ensure team members are equipped to deliver exceptional service. Foster a collaborative environment that values integrity and professional growth. (10%) </li><li>Direct the planning and execution of parking logistics for major campus events, including performances at venues such as the Maltz Performing Arts Center and Severance Hall. Serve as the primary decision-maker for event-related transportation operations, overseeing staffing, signage, traffic control, and space allocation to ensure smooth and efficient event support. (15%) </li><li>Serve as a senior liaison to students, faculty, staff, and external partners, managing inquiries and resolving escalated issues promptly. Monitor feedback trends and lead initiatives to enhance service quality and responsiveness. Maintain high standards of customer service and ensure that all interactions reflect the university's commitment to excellence. (10%) </li><li>Conduct operational audits to evaluate facility functionality, equipment maintenance, and parking system utilization. Prepare audit reports and implement improvements based on findings. Monitor key performance indicators and service benchmarks to drive continuous improvement and ensure compliance with university policies and regulatory standards. (10%) </li><li>Represent the Director in meetings and strategic planning sessions with university departments, contractors, and city officials. Lead cross-functional initiatives and partnerships that support the advancement of parking and transportation services. Communicate effectively with internal and external stakeholders to promote collaboration and strategic alignment. (10%) </li></ul> <p>NONESSENTIAL FUNCITONS</p> <p>Perform other duties as assigned. (<1%)</p> <p>CONTACTS</p> <p>Department: Regular contact with department staff for operational coordination and support.</p> <p>University: Frequent interaction with university senior administration, faculty, and staff to ensure alignment with university goals and operational needs.</p> <p>External: Occasional contact with contractors, local government agencies, and event planners for coordination of services.</p> <p>Students: Regular contact with students to address inquiries and concerns related to parking services.</p> <p>SUPERVISORY RESPONSIBILITIES</p> <p>Accountant 1</p> <p>QUALIFICAITONS</p> <p>Education: Bachelor's degree in Business Administration, Management, or a related field required.</p> <p>Experience: At least 5 years of experience in parking and transportation operations, or related administrative roles, preferably within a higher education or urban environment. Experience in managing large teams and complex budgets is preferred.</p> <p>REQUIRED SKILLS</p> <ul> <li>Strong organizational, analytical, and problem-solving skills. </li><li>Proficiency with Microsoft Office Suite and familiarity with parking management software. </li><li>Excellent written and verbal communication abilities. </li><li>Ability to manage multiple priorities and work efficiently in a fast-paced, dynamic environment. </li><li>Understanding of parking and transportation technology and best practices. </li><li>Proven ability to lead and support cross-functional teams. </li><li>Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. </li><li>Ability to meet consistent attendance. </li><li>Ability to interact with colleagues, supervisors, and customers face to face. </li></ul> <p>WORKING CONDITIONS</p> <p>Typical office environment. The employee will perform repetitive motion using computer mouse and keyboard to type.</p> <p>Hybrid Eligibility</p> <p>This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.</p> <p>EEO Statement</p> <p>Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.</p> <p>Reasonable Accommodations</p> <p>Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.</p> <p>.</p>