<p>Service Dispatch Coordinator | $18.00 - $24.00 per hour DOE</p> <p>This is a pivotal position in our office and the initial contact with our customers and requires someone with excellent customer service skills, and high attention to detail.</p> <p>Scott Brothers Heating and Air, Fleetwood, NC.</p> <p>We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!</p> <p>Job Title: Service Dispatch Coordinator</p> <p>Pay Rate: $18.00 - $24.00 per hour, depending on experience</p> <p>Work Type: Full-time</p> <p>Work Hours: Monday through Friday, 8:00am to 4:30pm</p> <p>Benefits:</p> <ul> <li>Medical Blue Cross/Blue Shield </li><li>Vision insurance options </li><li>8 Paid holidays </li><li>Paid vacation </li><li>Life insurance </li><li>Short and long-term disability </li><li>IRA with 3% match </li></ul> <p>Position Overview:</p> <ul> <li>Answering incoming calls </li><li>Scheduling service calls & dispatching service technicians </li><li>Scheduling routine maintenance appointments </li><li>Calling customers with lead time for service </li><li>Logging warranties and rebates </li><li>Preparing service invoices / AP </li><li>Maintain customer database with current information </li><li>Clear and concise communications with department managers, employees, and company customers </li><li>We use Service Titan, a cloud-based CRM system </li></ul> <p>What we are looking for:</p> <ul> <li>2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience </li><li>Stellar customer service skills </li><li>A pleasant phone demeanor and desire to provide excellent customer service </li><li>CRM / ERP database experience, we use Service Titan a cloud-based system </li><li>Microsoft Office products experience specifically Word, Excel </li><li>Strong organizational skills and high attention to detail </li><li>Organized and ability to work independently & as a team </li><li>Knowledge of HVAC, plumbing or construction industry recommended but not required </li><li>High school Diploma or equivalent </li></ul> <p>Learn more about us: www.scottbrothersnc.com</p>