<p>Stability.? Innovation.??We are Silgan.</p> <p>Now hiring for a Help Desk Support Specialist in Brookfield, WI</p> <p>What we offer:</p> <ul> <li>Fair and competitive salary. </li><li>A stable, reliable, and environmentally conscious company. </li><li>Continuing education with opportunities for advancement. </li><li>A comprehensive benefits package, including medical, dental, vision, and life insurance. </li><li>401k retirement savings plan. </li><li>Paid time off. </li><li>Paid holidays. </li><li>Add on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more. </li></ul> <p>What you'll do:</p> <ul> <li>Provide Level I and II support remotely via phone, using remote tools or onsite </li><li>Troubleshoot software and hardware failures </li><li>Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units </li><li>Install hardware and peripheral components like docking stations, printers, keyboards, and monitors </li><li>Load software packages such as networking components, operating systems, and office applications </li><li>Prioritize and work on service desk tickets in the internal ticketing system </li><li>Accountable for being part of an ongoing after-hours on-call rotation </li><li>Develop and conduct various training and instruction for end users on OS and other applications </li><li>Assist users in maximizing the use of computing systems </li><li>Past retail and customer service a plus! </li><li>5 to 10 percent travel is a possibility </li></ul> <p>We need you to have:</p> <ul> <li>Associates Degree </li><li>2 plus years of hands on technical experience </li><li>In lieu of a degree, 4 plus years of hands on technical experience required </li><li>Experience troubleshooting Microsoft Office, Active Directory Administration, and Virtualization Technologies </li><li>Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS </li><li>Experience troubleshooting Adobe, Standard and Professional software experience </li></ul> <p>Who We Are:</p> <ul> <li>America's largest metal food packaging producer. </li><li>A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products. </li><li>Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship. </li></ul>