<p>Crafco has an opening for an Equipment Fleet Service Mechanic at our Memphis, TN supply center location.</p> <p>The Service Technician is responsible for troubleshooting, diagnosing, and repairing specialized pavement preservation equipment including company rental fleets and customer equipment. They are also responsible for the routine and preventative maintenance of company rental fleet units. Service Technicians will operate forklifts, complete necessary paperwork, and complete assigned tasks in a safe and timely manner to achieve the highest level of service and customer experience expectations. They consistently deliver a positive customer experience, anticipate customer needs, suggest alternatives, and provide solutions. Service Technicians are responsible for managing the day-to-day service operations/work orders, cleanliness, and safety of the shop area, working with a cross-functional team, and providing backup to other supply center functions, as needed.</p> <p>This position offers a competitive hourly wage with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Vision, Short & Long Term Disability, Holiday, Personal, and Sick paid leave, Maternity Leave, and more.</p> <p>Equipment Fleet Mechanic Duties:</p> <ul> <li>Safely diagnose and execute the service/repair and preventative maintenance of rental equipment and/or customer equipment. </li><li>QC/QA completed service work to verify accuracy of work order and ensure equipment for operational readiness. </li><li>Prepare service work schedules to meet customer needs, rental fleet needs, and meet all turn-around-times/due dates for repair completion. </li><li>Review all service recommendations with customer before performing repairs, and execute service work per customer approval and within agreed upon turn around time/date. </li><li>Conduct service calls over the phone to assist with troubleshooting, within reason, as needed for customers and co-workers. Escalate calls and/or recommend equipment be brought in for service, as needed. </li><li>Perform preventative and routine maintenance checks on rental equipment before rental check-out and after rental check-in to assess: any damage, hours used, tires, mileage, fuel/oil levels, safety decals and all safety/DOT compliance. </li><li>Team Player. Provide assistance to all other service technicians, as needed, for troubleshooting, diagnosing service/repair needs, and performing service work. . </li><li>Load and unload equipment while complying with DOT regulations. </li><li>Prepare and run up new equipment deliveries for rent or sale/delivery to customer. Identify and solve any issues before equipment is placed in rental fleet/delivered to customer. </li><li>Assist with deliveries of products or equipment, as needed. </li><li>Perform rental check-out procedures with customers, covering proper operation and safety/safe use of equipment. </li><li>Orders parts as needed to maintain adequate supplies. </li><li>Proactively work with equipment vendors, Equipment Product Manager, Service Program Manager, and/or Regional Manager to learn maintenance requirements and capabilities of new equipment, systems, or parts. </li><li>Handle customer complaints and/or questions regarding equipment condition or operation. </li><li>Fabricate parts as needed to meet needs. </li><li>Perform safety inspections and D.O.T. compliance checks on equipment. </li><li>Perform other job duties, as assigned. Be available to perform "back up" functions for other supply center personnel, as needed </li></ul> <p>Equipment Fleet Mechanic Qualifications:</p> <ul> <li>High school diploma or GED </li><li>Minimum 1+ years related work experience </li><li>Mechanical aptitude; familiarity with variety of tools and their safe use/operation </li><li>Valid US Driver's License with acceptable driving history </li><li>Ability to troubleshoot and problem-solve while working under pressure or with deadlines </li><li>Ability to work independently, be self-directed and take initiative in prioritizing and executing work responsibilities </li><li>Resourceful, able to find solutions to projects and problems </li><li>Safe operation of tools including power tools, torches, lifts, drills, etc. </li><li>Physical ability to perform job functions including but not limited to: standing, sitting, bending, squatting, or remaining in uncomfortable positions for extended periods of time, lifting/moving large, bulky and/or heavy items (50 lbs. or more) frequently, working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather </li><li>Must possess a high degree of safety-awareness </li><li>Display and encourage a positive attitude, work well with others </li><li>Desire to support customer's needs and provide outstanding service and deliver quality work </li><li>Ability for local travel, as needed </li></ul> <p>Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. Our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:</p> <p>www.crafco.com</p> <p>https://ergon.com/sustainability</p> <p>Contact us to see if you can be a part of our TEAM.</p> <p>Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR..</p>