<p>Job Summary:</p> <p>The AOG Response Coordinator is the main contact for communication between the Technical Center, Spares, Customer POC, Go Team facility and Dassault Falcon Jet (DFJ)/DFS Flight Ops. This position has primary responsibility for coordinating AOG Go Teams and FAS resources. Additional responsibilities include researching Falcon Airborne Support (FAS) eligibility, planning and executing the best AOG solution on all Falcon Models, deploying FAS as necessary and providing logistical support for the Go Team and VIP Alternate lift</p> <p>Principal Duties:</p> <p>Provide clear and concise routing of Go Team, Spares and FAS aircraft as well as any additional concerns</p> <p>Identify and communicate expected ETA/ETD of FAS aircraft and crews; coordinate with internal/external customers on trip planning issues as necessary</p> <p>Coordinate with Flight Ops for aircraft trip assignments when needed</p> <p>Coordinate with FBOs/airport authorities to ensure all necessary ground operations preparation are made</p> <p>Coordinate/advise the Command Center Operations Manager/Director on unusual requests when eligibility escalation is required</p> <p>Accept and return calls/emails in a timely manner and provide professional communications both verbally and written</p> <p>Coordinate all trip logistics for crew and passengers as required including ground transportation, catering and special needs</p> <p>Coordinate FAS activities in compliance with company guidelines and domestic/foreign government requirements</p> <p>Interface with Dassault departments as well as customers and their representatives</p> <p>Complete all required checklists, forms and documentation as required</p> <p>Ensure accurate and timely follow-ups including notification of customers</p> <p>Answer/redirect all inquiries in a professional manner and provide outstanding customer service</p> <p>Coordinate with Spares SPOC and ensure all logistics are handled smoothly and efficiently for AOGs</p> <p>Train Tech Center Rep with AOG Resource Coordinator responsibilities and processes</p> <p>Non-Principal Duties:</p> <p>Able to understand basic level Falcon Broadcast messages</p> <p>Familiar with AMM and FGDA/MEL usage and requirements</p> <p>Assist Technical Center representatives in all aspects of operator issue resolution when available</p> <p>Library duties as assigned</p> <p>Special projects assigned by Operations Manager</p> <p>Minimum Qualifications:</p> <p>Associate's degree or equivalent experience</p> <p>Five (5) years of corporate aviation experience in a technical/high level customer support role</p> <p>Two (2) years of experience working in a flight operations center or equivalent</p> <p>Demonstrated understanding and knowledge of business aircraft capabilities</p> <p>Proven understanding of flight planning requirements, aviation weather, aircraft maintenance, FARs and related information</p> <p>Computer literacy and proficiency with Microsoft Office products and CRM applications (preferably SIEBEL)</p> <p>Must be a highly motivated individual, capable of critical thinking with ability to effectively support AOG customers and provide a timely solution under typical AOG time constraints</p> <p>Must be able to handle multiple customer requests accurately and efficiently, handle dynamic situations and be able to anticipate problems</p> <p>Must be detail-oriented and fully understand the importance of this DFJ customer support/technical position</p> <p>Exceptional communication skills with complete fluency in written and spoken English</p> <p>Able to work effectively in a fast paced team environment</p> <p>Familiar with international work visas and spares import/export requirements</p> <p>Additional Desired Qualifications:</p> <p>Bachelor's degree in Aviation or equivalent</p> <p>Falcon Model specific aircraft experience</p> <p>FAA A&P license</p> <p>FAA Dispatcher license</p> <p>Experience with Part 135 -- Charter</p> <p>Experience with Part 91 -- Owner Relations</p> <p>Experience with Flight Coordination -- FBO/Fuel/Catering</p> <p>Experience with trip scheduling/planning</p> <p>Basic foreign language skills (French and/or Spanish)</p> <p>Working Conditions:</p> <p>Technical Center office environment</p> <p>Occasional hangar/ramp exposure, flight line and hangar safety</p> <p>Compensation and Benefits</p> <p>The compensation for this position typically falls between $95,000 and $120,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.</p> <p>Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.</p> <p>We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.</p>