<p>Job Responsibilities:</p> <ul> <li>Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. for direct billed and agency billed accounts </li><li>Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment. </li><li>Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner </li><li>Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller </li><li>Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations </li><li>Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products. </li><li>Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns </li><li>Maintain established levels of productivity, service, and quality standards within a fast-paced call center. </li><li>Works collaboratively with team members, and business partners to provide a quality experience for our agents. </li><li>Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures. </li><li>Responsible for cross selling products to provide best and most beneficial experience for clients. </li><li>Work overtime as needed. </li><li>Complete additional tasks and other projects/duties as assigned. </li><li>Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis as applicable. </li></ul>