<p>Job Details</p> <p>Job Location: New Bedford - North Branch - New Bedford, MA</p> <p>Position Type: Full Time</p> <p>Salary Range: Undisclosed</p> <p>Description</p> <p>JOB SUMMARY</p> <p>Lead and act as a resource to branch team while assisting with motivating, mentoring, and developing team members. Serve as a role model with emphasis around accountability and continued improvement. Advocate and maintain a positive member experience by greeting members, assisting them with their banking needs and fostering relationships to ensure the members needs are being met. Support and monitor recommendations around efficiencies, initiatives, and improvements in assigned branch. Safeguard the integrity of the branch, ensuring all policies and procedures of the credit union are followed and that the branch is operationally sound.</p> <p>ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.</p> <ul> <li> <p>Lead and oversee the day-to-day operation and activities of assigned branch including member experience, operations, compliance, and team members.</p> </li><li> <p>Provide leadership and motivation of staff and promote a positive work environment that involves teamwork, collaboration, innovation, and strong communication.</p> </li><li> <p>Collaborate with Retail Management on training related to team member learning and growth opportunities as well as performance management.</p> </li><li> <p>Advocate for a positive and meaningful customer and team member experience, including resolving issues in a timely manner</p> </li><li> <p>Ensure exceptional service is provided to external customers as well as internal customers</p> </li><li> <p>Manage/oversee daily operations of the teller line and member service.</p> </li><li> <p>Perform all job duties in the absence of the Branch Relationship Partner or Member Relationship Advisor.</p> </li><li> <p>Greet members to the credit union and recommend products and services utilizing listening skills and open-ended questions to identify member needs.</p> </li><li> <p>Process teller transactions including, cashing checks, processing deposits and withdrawals, loan and mortgage payments and safe deposit payments.</p> </li><li> <p>Assist members with member service activities to ensure a positive member experience:</p> </li><li> <p>Open new accounts, including savings, checking, money markets and certificates.</p> </li><li> <p>Process member IRA transactions; council members on IRA contributions and distributions.</p> </li><li> <p>Renew certificate accounts, transfer funds and disburse checks as necessary.</p> </li><li> <p>Conduct loan interviews, process loan applications, loan closings and fund disbursements</p> </li><li> <p>Be proficient in all electronic delivery channels offered by the credit union:</p> </li><li> <p>Online Banking, Mobile Banking, Debit Cards, Mobile Deposit, e-statement, etc.</p> </li><li> <p>Oversee mentoring and training new team members in both teller and member service positions to ensure a positive team member experience.</p> </li><li> <p>Support and assist other locations in a supervisory role.</p> </li><li> <p>Ensure confidentiality within all areas of responsibility.</p> </li><li> <p>Act as an ambassador to the company and promote credit union products; including deposit and loan products, online offerings and business services.</p> </li><li> <p>Adherence with credit union policies that could be amended from time to time.</p> </li><li> <p>Follow all procedures pertaining to the Credit Unions policies of BSA, USA Patriot Act, and OFAC. Attend trainings when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies. Successfully complete all company required and job specific training.</p> </li><li> <p>Perform additional duties as required.</p> </li></ul> <p>SUPERVISORY RESPONSIBILITIES - Listed below are some of the supervisory functions to carry out this job.</p> <ul> <li>Managerial and supervisory skills required to supervise a managerial/professional staff of one or more people. </li><li>Lead assigned team members; make routine employment decisions, review performance; assign work, provide coaching and training, advise team members as necessary; resolve team member issues. </li><li>Maintain department staff attendance records utilizing online timekeeping system. </li></ul> <p>Qualifications</p> <p>QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS</p> <ul> <li>High school diploma or equivalent. </li><li>Two plus years experience working in customer service, to include one year of financial institution experience. </li><li>At least six months of experience leading a team. </li><li>Thorough knowledge of banking products, processes, and banking compliance. </li><li>Excellent relationship skills, ability to work with a variety of team members and customers. </li><li>Must be organized and detail oriented. </li><li>Ability to multi-task and prioritize. </li><li>Good written and verbal communication skills. </li><li>Proficient with Microsoft Office. </li><li>Bilingual (Spanish and/or Portuguese) a plus. </li></ul> <p>Working Conditions</p> <p>The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.</p> <p>Physical Demands Efforts</p> <p>This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a bankers box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.</p> <p>Mental & Visual Demands</p> <p>Specific vision abilities required by this job include: close vision and ability to adjust focus</p> <p>Work Environment</p> <p>This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.</p> <p>Americans with Disabilities Act</p> <p>First Citizens Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.</p> <p>Additional Notes</p> <ul> <li>Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. </li><li>This job description is subject to change at any time. </li></ul> <p>#on-site</p>