<p>BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.</p> <p>RESPONSIBILITIES:</p> <ul> <li>Collaborate with and provide support for the outside sales team. Work together to meet monthlygoals. </li><li>Identify and research potential sales leads.(Document in Salesforce) </li><li>All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot bereached via phone, follow-up with an email. Three attempts to reach the customer are required priorto closing the lead with a reason code in NAV & Salesforce. </li><li>All leads documented in Salesforce daily - phone/email inquiries not requiring a formal quote are tobe documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources. </li><li>Coordinate with Operations all requests for inventory and scheduling. </li><li>Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce) </li><li>Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options,adding additional discounts when necessary based on limits set by RSM. </li><li>Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams. </li><li>Maintain direct residential rental aging. </li><li>Maintain knowledge of product, policies and specials. </li><li>Detail subject lines when sending emails: Direct Renter - Name - Market </li><li>Copy the outside AE on all emailed communication. </li><li>Link all documents </li></ul> <p>SKILLS:</p> <ul> <li>Active listening, persuasion and social perceptiveness skills </li><li>Service orientation, and customer service mindset </li><li>Organization and coordination skills </li><li>Problem solving, judgement and decision-making skills </li></ul>