<p>Consultant - System Management</p> <p>Job Title L1 Service Desk Support</p> <p>Role Summary</p> <p>Provide firstlevel IT support by handling incidents and service requests Perform basic troubleshooting and escalate issues as required Basic database knowledge is an added advantage</p> <p>Key Responsibilities</p> <p>Handle L1 incidents and service requests via ticketing tools</p> <p>Perform basic troubleshooting and initial analysis</p> <p>Escalate issues to L2L3 teams with proper documentation</p> <p>Ensure SLA adherence and regular ticket updates</p> <p>Work in 24x7 rotational shifts</p> <p>Skills Required</p> <p>Basic knowledge of IT Service Desk operations</p> <p>Familiarity with ticketing tools ServiceNowJIRARemedy</p> <p>Good communication skills</p> <p>Added Advantage</p> <p>Basic understanding of databases Oracle SQL Server MySQL PostgreSQL</p> <p>Ability to run simple queries SELECT</p> <p>Awareness of application database dependency</p> <p>Raleigh - North Carolina - USA1 - 3 Years10R27-Jan-2026NACTIVE1435059</p> <p>Mandatory Skills : Oracle DB Administration</p> <p>Good to Have Skills : Oracle cloud services, Oracle RAC, ORACLE RMAN</p>