<p>Position Summary</p> <p>The Hilton Garden Inn Mystic/Groton is looking to hire a Housekeeping Inspector/Supervisor. This associate will be a core driver of front-line efficiency and effectiveness in the Housekeeping department. This leadership role is critical to ensure the safety, quality, and timeliness standards of the guest experience.</p> <p>Essential Duties & Responsibilities</p> <ul> <li>Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. </li><li>Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. </li><li>Provides coaching, encouragement, and recognition to staff members when necessary. </li><li>Understands and participates in scheduling of staff </li><li>Participates in the development and execution of training programs for new hires as well as ongoing training for Staff Members. </li><li>Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance. </li><li>Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members. </li><li>Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement. </li><li>Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas. </li><li>Supervises activities of staff and area to ensure compliance with hotel standards, including the management of time and attendance. </li><li>Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department. </li><li>1-2 days a week in housekeeping and the other days will be inspecting, supervising staff, assisting in laundry. </li></ul> <p>Basic Qualifications & Skills</p> <ul> <li>High School diploma or equivalent experience </li><li>Prior hospitality or housekeeping experience or equivalent formal education </li><li>Experience with Microsoft Office and general software systems; proficiency in Microsoft Office </li><li>Demonstrated interpersonal and verbal communication skills </li><li>Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including weekends, and/or Holidays as needed </li></ul> <p>Desired Qualifications & Traits</p> <ul> <li>Previous housekeeping experience </li><li>Experience with choice advantage preferred. </li><li>Time management skills in a fast-paced environment </li></ul> <p>Physical Requirements</p> <ul> <li>Ability to lift 30lbs </li><li>Ability to stand/walk for long periods </li><li>Ability to bend, stretch and twist </li><li>Capable of tolerating exposure to chemicals </li></ul>