<ul> <li>Anticipates and responds to guests in a friendly and positive manner </li><li>Responsible for providing the highest level of service </li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests </li><li>Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services </li><li>Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary </li><li>Understands and follows the company guest service recovery program </li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues </li><li>Monitors room availability, follows restrictions, and all booking policies and procedures </li><li>Drives sales and maximizes revenue by up-selling rooms and amenities </li><li>Follows company procedures when handling cash and processing financial transactions </li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste </li><li>Produces required volume of work by planning, organizing and prioritizing work duties </li><li>Adheres to company general work rules, department procedures and company policies </li><li>Attends all required department and hotel meetings </li><li>Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations </li><li>Follows all company procedures for guest/associate incidents </li><li>Knowledgeable of hotel emergency procedures </li></ul> <p>Education: High school diploma or GED</p>