<p>Closing Date: 12/29/25 or upon the receipt of the first 50 application submissions.</p> <p>Clerical Assistant Full-time, Hourly Hourly Range: $15.75 - $23.63</p> <p>Job Summary: This position serves as the first point of contact for individuals seeking to utilize the MCSO to submit payment and schedule court appearances for MCSO-issued parking citations, retrieve traffic and accident reports, and submit legal documents for service. This job exists to provide prompt, professional and efficient service.</p> <p>Job Responsibilities</p> <p>Customer Service: Handle high volume of in-person and telephone customer interaction regarding civil process documents, citation inquiries and traffic report requests. Ensure accuracy and completeness of all received paperwork and docket and enter information into computerized tracking system. Phone Calls: Handle large volumes of calls from individuals for various reasons regarding civil process and citation inquiries. Detailed verification of information from petitioners for their requested paper service. Payment website and address provided to resolve outstanding tickets. Mail Processing: Process large volumes of incoming/outgoing mail and faxes received. Generate correspondence to customers requesting additional information and/or return documents if necessary. Process incoming citation payments and generate outstanding/suspension warning/suspension letters. Transaction Processing: Handle large volumes of cash, check, and card transactions from customers for payment of civil process services, citations and accident reports. Balance register daily. Must be able to accurately count money. Record Keeping: File all closed legal documents in a computerized tracking system. This task must be done daily. Online citation payments must be processed in a computerized tracking system daily and suspensions lifted. Unpaid/ expired citations receive suspension warnings or letters. Closing Out Documents/Data Entry: All legal documents that are served, returned without service, or expired must be closed as well as paid citations which are entered in the computerized tracking system. All information listed on the 50-A forms must be entered prior to OnBase scanning. Other duties as assigned.</p> <p>Minimum Requirements</p> <p>Current residency within the State of Wisconsin High School diploma or equivalent Basic proficiency in of all related computer and software applications, such as Microsoft Word and Excel</p> <p>Preferred: Cash handling, data entry, clerical and customer service. Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, to lift, carry, push, and pull 25 lbs.</p> <p>Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer. Plan and work independently in a fast-paced environment; ability to work effectively and harmoniously with others. Ability to make sound decisions according to the policy and procedures of the department without necessity for the continued intervention by a supervisor. Ability to proficiently answer incoming calls and provide accurate information without providing legal advice or insertion of personal opinions.</p> <p>NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.</p> <p>APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION</p>