<p>Total Care Auto is looking for an experienced and dynamic account representative to process warranty and gap cancellations or transfers.</p> <p>Primary Duties:</p> <p>Answer inbound calls quickly and efficiently Answer and assist dealerships and customers in a friendly and courteous manner Communicate with appropriate personnel regarding any customer issue to ensure customer satisfaction Process lender and customer cancellations in a timely manner. Send Supplies to dealerships as requested Gathers information to aid customer in transferring their contract to a new owner Provide 3rd party quotes to dealerships as requested Process inbound mail Assists Senior Account Representatives Performs other tasks assigned by supervisor</p> <p>Job Qualifications:</p> <p>High school diploma or the equivalent Ability to read and comprehend instructions and information Excellent communication skills Detailed oriented Ability to use office equipment and computers Relies on experience and judgement to plan and accomplish goals A certain degree of creativity and latitude is required Effective time management and ability to multi-task 5 years of experience in the field or in related area</p> <p>Physical Requirements:</p> <p>Work performed in a company onsite setting. Regularly required to sit, stand bend, reach, and move about facilities. Perform other duties as required.</p> <p>Company Benefits: Pay and Recognition:</p> <p>Paid holidays & paid time off Paid training Stock Awards(select management and front-line team member's eligible</p> <p>Insurance / Retirement:</p> <p>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match</p> <p>Learning, Tuition Assistance and Career Development:</p> <p>Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System</p> <p>Professional growth and development opportunities Additional advantages:</p> <p>Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities</p>