<p>SUMMARY</p> <p>This position is accountable for assisting the Gift Shop Manager with the daily operations of the gift shop, all special projects, holiday packaging and patient call-in orders. The incumbent also supervises all voluntary support, covers all aspects of daily stores' operation in the Manager's absence and, under the direction of the</p> <p>ROLE RESPONSIBILITIES</p> <ul> <li>Open or close the shop on a rotation basis, which includes balancing the register, daily tally, reviewing and resetting the security system and backing up the stand-alone networked computer system to disk. </li><li>Supervises and schedules all voluntary support. </li><li>Trains volunteers on the computer register, proper store procedures, shoplifting awareness and appropriate responses, cash handling, gift wrapping and pricing new shipments of products. </li><li>Process personal check approvals, credit card transactions and daily settlements. </li><li>Maintains a structured, clean environment, which involves cleaning shelves, vacuuming, and organizing merchandise, prepares trash for removal. </li><li>Create a friendly, customer-centered environment, exhibiting sensitivity towards patients and their families and responding quickly to meet their specific needs. </li><li>Promote sales by performing product demonstrations. </li><li>Rework and restock merchandise and alert the Manager of faster than usual sales of specific items. </li><li>Schedules all guest vendors (one day), maintains contact throughout the day to ensure compliance with established guidelines, keeps accurate records of product sales and Auxiliary proceeds from each visit. </li><li>Prepares notification to staff pending guest vendor visits through e-mail and handouts. </li><li>Maintain contact with other Connecticut Hospital auxiliaries to be informed of best choice of guest vendors. </li><li>Oversees the entire operation of the Guest V VP contracts </li><li>Introduces, schedules and settles receipts with participants. </li><li>Demonstrates support for the mission, values and goals of the organization through Core behaviors that are consistent with the CT Children's Standards. </li></ul> <p>EDUCATION and/or EXPERIENCE REQUIRED</p> <p>Education Required: High school graduate with a minimum of 3 years retail experience required.</p> <p>Experience Required: Demonstrated proficiency in Microsoft Office products.</p> <p>KNOWLEDGE, SKILLS AND ABILITIES REQUIRED</p> <p>KNOWLEDGE OF :</p> <ul> <li>Computer Skills and familiarity with retail programs. </li></ul> <p>SKILLS:</p> <ul> <li>Customer service, visual merchandising skills. </li></ul>