<p>About Atrium:</p> <p>What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.</p> <p>Client Overview:</p> <p>Our client is a mission-driven nonprofit organization dedicated to advancing educational opportunities for diverse communities. The organization empowers learners and educators through innovative programs and resources. It is recognized for its collaborative culture and commitment to equity and inclusion. Currently, our client is looking to add a Customer Service Analyst to their team.</p> <p>Salary/Hourly Rate:</p> <p>$30/hr</p> <p>Position Overview:</p> <p>The Customer Service Analyst supports students, families, and educators by providing timely, accurate information about educational programs and services. This role ensures a positive experience for all stakeholders, resolves inquiries, and identifies opportunities to improve service delivery and access.</p> <p>Responsibilities of the Customer Service Analyst:</p> <ul> <li>Respond to inquiries from students, families, and educators via phone, email, and online platforms. </li><li>Maintain accurate records of interactions and resolutions. </li><li>Analyze service trends and recommend process improvements. </li><li>Collaborate with the Program teams to address recurring issues. </li><li>Ensure compliance with data privacy and equal opportunity standards. </li><li>Refer unresolved concerns to the appropriate departments. </li><li>Support outreach initiatives to increase program awareness. </li><li>Prepare reports on service metrics and stakeholder feedback. </li></ul> <p>Required Experience/Skills for the Customer Service Analyst:</p> <ul> <li>Strong verbal and written communication skills. </li><li>Ability to handle sensitive information with discretion. </li><li>Proficiency in customer service software and Microsoft Office Suite. </li><li>Analytical and problem-solving abilities. </li><li>Commitment to diversity, equity, and inclusion. </li><li>Ability to work independently and as part of a team. </li></ul> <p>Preferred Experience/Skills for the Customer Service Analyst:</p> <ul> <li>Experience in a nonprofit or educational setting. </li><li>Familiarity with CRM systems. </li><li>Knowledge of education sector programs and policies. </li></ul> <p>Education Requirements:</p> <ul> <li>Bachelor's degree in Education, Communications, Public Administration, or a related field is preferred. </li></ul> <p>Benefits:</p> <ul> <li>Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). </li></ul>