<p>Job Summary</p> <p>Supports the daily operations of the TCC Skills Lab during evening hours. This role serves as the primary point of contact for learners and visitors, ensuring a welcoming, organized, and well-functioning lab environment. The Lab Assistant checks in learners, provides basic program and event support, troubleshoots common issues, and assists with minor event logistics.</p> <p>This position is located at Gradient: Tulsa's Innovation Hub</p> <p>Essential Duties</p> <ul> <li>Greet and check in learners as they arrive at the TCC Skills Lab and maintain accurate attendance </li><li>Serve as the primary point of contact during evening hours to answer learner questions related to Skills Lab programs, workshops, and events </li><li>Provide basic troubleshooting support for learners, including technology access, room setup, and general navigation questions </li><li>Assist with minor event logistics, including room preparation, sign-in support, materials setup, and post-event breakdown </li><li>Communicate learner needs, incidents, or operational issues to the Lab Coordinator or Skills Lab staff in a timely manner </li><li>Collaborate with Skills Lab staff to ensure smooth evening operations and positive learner experiences </li></ul> <p>Minimum Qualifications</p> <ul> <li>Ability to interact effectively and professionally with learners, staff, and visitors. </li><li>Demonstrated ability to perform duties under one's own initiative and with limited supervision. </li><li>Detail-oriented with good interpersonal, verbal and written communication skills. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Demonstrated customer service or front-desk experience </li><li>Familiarity with workforce development, skills training, or higher education environments </li></ul>