<p>Benefits:</p> <ul> <li>401(k) </li><li>Bonus based on performance </li><li>Dental insurance </li><li>Health insurance </li><li>Opportunity for advancement </li><li>Paid time off </li><li>Training & development </li><li>Vision insurance </li></ul> <p>Department: Customer Care</p> <p>Location: Lowell, AR (In-Office)</p> <p>Schedule: Full-Time |See shift options below.</p> <p>Reports To: Contact Center Manager</p> <p>About the Role</p> <p>We're looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you'll be the first point of contact for our customers.</p> <p>In this role, you'll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you're organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.</p> <p>Compensation</p> <ul> <li>$15 - $17/hour based on experience + bonus opportunities tied to performance </li></ul> <p>Schedule Options:</p> <p>We are currently hiring for the following set schedules:</p> <ul> <li>Friday-Sunday: 6:00 AM - 6:00 PM </li><li>Monday-Friday: 9:00 AM - 5:00 PM </li></ul> <p>Please note: Candidates will be asked to select one of the above schedules during the screening process.</p> <p>What You'll Do</p> <ul> <li>Answer incoming calls and assist customers with scheduling, rescheduling, and general questions </li><li>Ensure appointments are accurately scheduled and confirmed each day </li><li>Communicate effectively with technicians, dispatch, operations managers, and team members </li><li>Resolve customer concerns with professionalism and escalate when needed </li><li>Accurately enter and update customer and job information in scheduling systems </li><li>Manage multiple tasks and priorities while maintaining attention to detail </li><li>Help keep daily operations running smoothly in a fast-paced environment </li></ul> <p>What We're Looking For (Must-Haves)</p> <ul> <li>Strong verbal and written communication skills </li><li>Comfortable using computers and learning new systems (training provided) </li><li>High attention to detail and strong organizational skills </li><li>Positive, team-oriented attitude with a customer-first mindset </li><li>Reliable attendance and punctuality </li><li>Ability to stay composed and productive in a fast-paced environment </li><li>Must pass a background check and drug screening </li></ul> <p>Preferred Experience (Nice-to-Haves)</p> <ul> <li>Previous experience in a call center, customer service, or dispatch role </li><li>Experience with scheduling or dispatch software (e.g., ServiceTitan or similar) </li><li>Comfortable handling a high volume of calls and multitasking throughout the day </li></ul> <p>Work Environment</p> <ul> <li>In-office role with consistent phone and computer use </li><li>Fast-paced, high-volume environment-especially during peak seasons </li><li>Requires strong multitasking, organization, and adaptability </li></ul> <p>Compensation & Benefits</p> <ul> <li>Hourly pay + performance-based bonuses </li><li>Health, dental, and vision insurance </li><li>Paid time off and paid holidays </li><li>401(k) or retirement plan </li><li>Opportunities for advancement and career growth </li></ul> <p>Why Join Us</p> <ul> <li>Be part of a supportive, team-oriented environment </li><li>Work for a stable, growing company </li><li>Make a direct impact on customer experience and daily operations </li><li>Clear path for growth within the company </li></ul> <p>Apply Today</p> <p>If you're ready to build a career in customer service and thrive in a fast-paced environment, we'd love to hear from you.</p>