<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Please see Special Instructions for more details.</p> <p>Please include a list of availability and/or a class schedule.</p> <p>Announcement</p> <p>Details</p> <p>Open Date 12/11/2025 Requisition Number PRN16609N Job Title Customer Service Representatives Working Title Visitor Services Specialist Career Progression Track S00 Track Level S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 1-19 Full Time or Part Time? Part Time Shift Day Work Schedule Summary</p> <p>Assigned shifts vary dependent upon other staff members.</p> <p>Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 | Wednesday 10-8</p> <p>Currently need applicants who can work Tuesdays 2-5, Wednesdays 2-8, and Thursdays 2-5 through the Spring semester 2026.</p> <p>Is this a work study job? No VP Area Academic Affairs Department 00073 - Utah Museum of Fine Arts Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 13.65 Close Date 03/11/2026 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>The Utah Museum of Fine Arts is located on the campus of the University of Utah, and offers visitors the opportunity to explore over 5,000 years of human creativity with a collection of over 21,000 objects and art works from classic Greek and Roman antiquities to cutting-edge, contemporary art. Founded in 1914, the UMFA is the State of Utah's official museum, creating exhibitions and programs which serve a wide array of audiences. The Museum is located in the award-winning Marcia and John Price Museum Building.</p> <p>A position as a Museum Visitor Services Specialist is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. Our Visitors Service Representatives are responsible for delivering excellent customer service while welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs.</p> <p>This position is less than 20 hours per week and may require weekends and some evenings.</p> <p>Responsibilities</p> <p>Provides excellent customer service to Museum guests</p> <p>a. Greets each guest with a friendly face and helpful attitude</p> <p>b. Ability to multi-task and prioritize</p> <p>c. Accurately process transactions</p> <p>d. Answers phone and responds to voicemail</p> <p>Demonstrates museum knowledge</p> <p>a. Responsible for general knowledge of Museum operations and departments</p> <p>b. Awareness of current exhibitions and programs and understanding about works in our permanent collection</p> <p>c. Receives updates via email, reviews general calendar and responds to email correspondence</p> <p>d. Proficient in selling memberships and member benefits</p> <p>e. Assist customers with calendar, exhibition, program and event questions</p> <p>Maintains a team player attitude</p> <p>a. Accomplish opening and closing tasks both independently and in small teams</p> <p>b. Receive deliveries; check for accuracy and approve packing slips</p> <p>c. Restock/check inventory levels of products and supplies</p> <p>d. Remove all trash and food debris daily</p> <p>Minimum Qualifications</p> <p>EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).</p> <p>Customer Service Representative, I: Requires little to no related experience.</p> <p>Preferences</p> <p>A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must.</p> <p>Previous experience in retail or another customer driven environment.</p> <p>Multilingual/Bilingual abilities are a plus.</p> <p>Special Instructions Summary</p> <p>Please include a list of availability and/or a class schedule.</p> <p>Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.</p> <p>Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/</p> <p>Online reports may be submitted at oeo.utah.edu</p> <p>https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>What is your highest level of completed education? </li></ul> </li><li> <p>None</p> </li><li> <p>High School Diploma or Equivalent</p> </li><li> <p>Associate Degree</p> </li><li> <p>Bachelor's Degree</p> </li><li> <p>Master's Degree</p> </li><li> <p>Doctorate Degree</p> </li><li> <ul> <li>How many years of related work experience do you have? </li></ul> </li><li> <p>Less than 2 years</p> </li><li> <p>2 years or more, but less than 4 years</p> </li><li> <p>4 years or more, but less than 6 years</p> </li><li> <p>6 years or more, but less than 8 years</p> </li><li> <p>8 years or more, but less than 10 years</p> </li><li> <p>10 years or more, but less than 12 years</p> </li><li> <p>12 years or more, but less than 14 years</p> </li><li> <p>14 years or more</p> </li><li> <ul> <li>Are you a current University of Utah student? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>Cover Letter </li></ul> <p>Optional Documents</p> <ul> <li>Letter of Recommendation 1 </li><li>Applicant Document - Other </li></ul>