<p>Job Overview</p> <p>Our field operations team delivers an exceptional installation experience for their customers' window and door replacement projects. As the Regional Operations Manager, you'll develop business processes, make critical decisions that impact our customers and business every day, and inspire the team to offer a truly white-glove, high touch installation journey. Join us and craft a vision for the team that will help us deliver on our promise of a world class customer experience.</p> <p>The ideal candidate will be a team leader, a process improver, exceptionally detail-oriented, and above all, be motivated by and derive great personal satisfaction from helping people.</p> <p>This position supports the Lower Hudson Valley, New York City, and Long Island markets.</p> <p>Highlights of your role</p> <ul> <li>Lead the operations team for the assigned region (which includes multiple markets), including project managers, installers, and warehouse team members, providing feedback, coaching, mentorship, and assistance with day-to-day problem-solving activities. This will involve weekly travel between sites. </li><li>Take the lead on complex customer issues that are escalated to you. Offer support to team members without removing accountability. </li><li>Visit installs daily and handle customer issues face to face, when possible and appropriate. Be regularly available during all business hours to be able to quickly jump in and offer solutions to customer issues. </li><li>Build an operations strategic plan for your assigned markets that will help deliver on the Marvin Replacement business plan. Meet or exceed monthly and annual installed revenue goals. </li><li>Be a thought leader and provide input to the General Manager and other regional leaders on key business matters using the insights and experience you have as the operations leader for your markets. </li><li>Develop processes, procedures, and policies that continuously improve performance and raise the bar on the customer's installation journey. </li><li>Manage the inventory process for all assigned markets. </li><li>Help foster a culture that supports Better Living for our employees. </li><li>Work closely with customer success and other internal resources to ensure resources are proactively aligned with fluctuations in demand. </li><li>Ensure that all regulatory procedures and/or requirements regarding safety impacting the installation process are met. </li><li>Ensure all company purchase programs and vendor relationships are utilized appropriately to deliver compliance and cost containment. </li><li>Work with other managers and teams to focus on maintaining AR at the lowest level possible </li></ul> <p>Compensation</p> <p>$125,000 - $135,000, pay is based on experience</p> <p>You're a good fit if you have (or if you can)</p> <ul> <li>A college degree, preferred </li><li>Prior experience directly leading a team or mentoring and training others. </li><li>The ability to make difficult business decisions that impact our employees, customers, and business financials </li><li>Strong commitment to delivering an exceptional customer experience </li><li>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. </li><li>Proficiency in MS office (Word, Excel, Outlook). Past experience with MarketSharp is desired, but not required </li></ul> <p>Also want to make sure you have</p> <ul> <li>5 years or more of construction experience, preferably in home improvement and/or window replacement. </li><li>5 years of experience understanding of construction documents, construction methods, and installation techniques in New York City </li><li>2 years or more of experience working and problem-solving directly with customers and homeowners. </li><li>Travel is required and may be up to 25%. You must have a valid driver's license with an acceptable accident and moving violation motor vehicle record. </li><li>The ability to lift, push/pull, and carry at least 40lbs, stand for at least 6 hours per day, climb ladders/scaffolding and stairs, and kneel. </li></ul> <p>We invite you to See Yourself at Marvin</p> <p>From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.</p> <p>For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.</p> <p>Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!</p> <p>Some of our unique and most popular benefits include:</p> <ul> <li>$300 annual wellbeing account to spend on what helps you feel happy + healthy </li><li>Better Living Day! (a paid day off to go have some fun) </li><li>Annual profit sharing - recognizing everyone's contribution to Marvin's success </li><li>Giving at Marvin - participate in organized volunteer opportunities </li><li>Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships </li></ul> <p>Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!</p> <p>Marvin is an Equal Opportunity Employer</p> <p>This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.</p>