<p>Position Summary</p> <p>The Resident Services Representative supports resident services, serves as a family liaison and concierge, and helps set the tone for an inviting, vibrant, fun, and family-friendly neighborhood at Baptist Village of Owasso. This role assists the Neighborhood Services Coordinator in delivering a smooth day-to-day resident experience, supporting successful move-ins, and helping residents and families connect with available services and resources. With a hospitality-forward mindset and strong people skills, the Resident Services Representative helps ensure residents feel welcomed, supported, and truly at home.</p> <p>General Duties and Responsibilities:</p> <ul> <li>Serve as an acting representative of the building and provide a welcoming, helpful presence for residents, families, and visitors. </li><li>Support smooth daily neighborhood operations by helping ensure services are satisfactory and resident needs are addressed. </li><li>Assist the Neighborhood Services Coordinator with the move-in process to create a positive transition and experience. </li><li>Help orient new residents to the neighborhood and community, including mealtimes, laundry facilities, mailbox locations, outing sign-ups, and general neighborhood routines. </li><li>Assist with checking alert necklaces and completing monthly testing for each unit. </li><li>Meet with residents and/or family representatives upon move-in and at regular intervals to review the Menu of Services and identify potential service needs. </li><li>Follow up with residents, family representatives, and the Entrusted Hearts team to ensure satisfaction with services delivered. </li><li>Maintain positive relationships with residents and family members and proactively address concerns and issues. </li><li>Monitor the physical environment of the neighborhood, inside and outside, to help ensure a clean, safe, and attractive appearance of the building and grounds. </li><li>Assist Dining Services during mealtimes as needed to support a restaurant-style, family-friendly dining experience. </li><li>Prepare reports as requested. </li><li>Complete assigned duties documented in shift notes and perform other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Strong customer service, communication, and relationship-building skills. </li><li>Ability to work collaboratively while also taking initiative and working independently when needed. </li><li>Ability to create a warm, welcoming environment for residents and families. </li><li>Organized, dependable, and able to manage multiple requests with a positive attitude. </li><li>Ability to bend, stoop, lift, and carry items typically not exceeding 25 pounds. </li><li>Ability to work primarily indoors with occasional outdoor responsibilities. </li><li>Must be able to drive a Baptist Village of Owasso vehicle as needed (valid driver's license required). </li></ul> <p>Physical and Work Requirements</p> <ul> <li>Office environment within a healthcare facility. </li><li>Must possess adequate sight and hearing, with or without assistive devices, to meet job requirements. </li><li>Regularly required to stand, walk, use hands, reach, talk, and hear. </li><li>Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell. </li><li>Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. </li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. </li></ul> <p>The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</p> <p>Benefits (available to full-time team members)</p> <ul> <li>403B Retirement savings plan </li><li>Dental insurance </li><li>Employee assistance program </li><li>Health insurance </li><li>Life insurance </li><li>Paid sick time </li><li>Paid personal time off </li><li>Referral bonus program </li><li>Tuition reimbursement </li><li>Vision insurance </li></ul>