<p>Senior IT Helpdesk Technician</p> <p>Business Unit: The Peninsula Beverly Hills</p> <p>Location: Beverly Hills</p> <p>Working alongside the Director of IT at The Peninsula Beverly Hills, we are seeking a Senior IT Helpdesk Technician who will be responsible for providing exceptional support to hotel staff and ensuring seamless operations of IT systems across all departments.</p> <ul> <li>Work for an award-winning luxury hotel group </li><li>Learn and grow within a diverse multi-outlet property </li><li>Exceptional benefits package </li></ul> <p>Key Accountabilities</p> <ul> <li>Serve as a Tier 2/3 support for all IT helpdesk tickets, ensuring timely resolution with minimal disruption to operations. </li><li>Provide expert support for desktops, laptops, POS systems, mobile devices, printers, AV equipment, and hospitality software (e.g. Daylight PMS, Infrasys, Saflok). </li><li>Ensure data security, confidentiality, and compliance with company policies and regulatory requirements. </li></ul> <p>General Requirements</p> <ul> <li>Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered. </li><li>Minimum 2-4 years of experience in IT support, in hospitality or luxury service environments. </li><li>Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, and common hotel applications. </li><li>Ability to work flexible hours, including weekends, evenings and holidays, as required. </li></ul> <p>Benefits we offer:</p> <ul> <li>100% company-paid medical, dental and vision coverage </li><li>Paid time off </li><li>Complimentary employee meals </li><li>Complimentary car parking (onsite) </li><li>Complimentary bicycle parking (onsite) </li><li>Bus transit reimbursement </li><li>Complimentary dry cleaning for business attire </li><li>Discounted and complimentary room nights at The Peninsula Hotels </li><li>50% restaurant discount </li><li>Retirement plan with 4% company match </li></ul> <p>We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The hourly compensation range for this position is $28-32.</p> <p>FOLLOW US</p> <p>Nearest Major Market: Los Angeles</p>