<p>Registration Services Representative Coconut Point (Estero, FL)</p> <p>Location: Coconut Point 23450 Via Coconut Point, Estero, FL 33928</p> <p>Department: Registration Services</p> <p>Work Type: Full Time</p> <p>Shift: 1st Shift | 9:00 AM 5:30 PM</p> <p>Pay Range: $20.00 $23.50/hour (Minimum to Midpoint)</p> <p>Are you passionate about delivering an exceptional patient experience from the moment someone walks through the door? Join our tight-knit Registration Services team, where collaboration is at the heart of everything we do. Our team works closely together to ensure a warm, accurate, and efficient registration process for every patient we serve.</p> <p>You'll thrive here if you love working in a fast-paced, high-volume, professional environment and enjoy being part of a team that supports one another to create the best possible patient experience. This role also includes one Saturday every 68 weeks.</p> <p>Summary</p> <p>The Customer Service Representative is responsible for delivering excellent customer service in a team-based environment while managing all aspects of patient business activity within the department. Key responsibilities include:</p> <ul> <li> <p>Handling inbound calls</p> </li><li> <p>Scheduling patient appointments</p> </li><li> <p>Patient check-in and registration</p> </li><li> <p>Insurance verification, authorization, and pre-certifications</p> </li><li> <p>Processing referrals</p> </li><li> <p>Posting charges and initial collections</p> </li><li> <p>Preparing accurate, well-coded billing</p> </li><li> <p>Maintaining medical records</p> </li><li> <p>Supporting workers compensation, commercial carriers, employee health, and corporate accounts as needed</p> </li></ul> <p>Late hours, holidays, and weekends may be required. Additional duties may be assigned by department leadership.</p> <p>Requirements</p> <p>Education:</p> <ul> <li>High School Diploma or GED required </li></ul> <p>Experience:</p> <ul> <li> <p>< 1 year clerical/administrative experience required</p> </li><li> <p>Insurance or customer service experience preferred</p> </li></ul> <p>Certifications:</p> <ul> <li>BLS required in Employee Health; may be required at other locations within 90 days of hire </li></ul> <p>Skills & Other:</p> <ul> <li> <p>Excellent communication and interpersonal skills</p> </li><li> <p>IT/computer proficient</p> </li><li> <p>Basic math skills</p> </li><li> <p>Knowledge of insurance verification and medical billing a plus</p> </li></ul> <p>Lee Health Benefits Include:</p> <ul> <li> <p>Medical, dental & vision insurance</p> </li><li> <p>Retirement plan with employer contributions</p> </li><li> <p>Generous PTO & paid holidays</p> </li><li> <p>Tuition assistance & career development programs</p> </li><li> <p>Wellness initiatives & EAP resources</p> </li><li> <p>Employee discounts & recognition programs</p> </li></ul> <p>If youre energized by helping others and want to grow your career in a supportive, mission-driven environment, wed love to have you on our team at Coconut Point!</p>