<p>Resource Innovations is seeking a Program Lead to join our growing team in Indiana. As a Program Lead with Resource Innovations, you will support the delivery of contractual requirements and will assist in overseeing a subcontractor network that provides energy assessments. You will support process improvement initiatives to increase operational efficiency, quality assurance and quality control. The position reports to the Program Manager and will also be responsible for tracking, forecasting and reporting program savings and revenue, and contribute to client status meetings.</p> <p>Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.</p> <p>Duties and Responsibilities</p> <ul> <li>Key contributor in achieving contract and project goals, aligning staff assignments, aligning team to program initiatives, and providing accurate forecasting both internally and to clients </li><li>Supports the team and its subcontractors in resolving customer escalations and quality assurance/quality control findings with client input and approval </li><li>Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics </li><li>Provides excellent customer service and communication to clients, end-use utility customers, subcontractors, delivery team members, and industry partners </li><li>Ensures compliance with all contract and program requirements </li><li>Efficiently manages multiple projects and provides timely updates </li><li>Maintains quality control of all deliverable products, demonstrating objectivity and clarity while maintaining project schedules </li><li>Establishes and maintains a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions to address client concerns and establishing a continuous improvement mindset </li><li>Collaboratively develops, presents, and implements recommendations to enhance go-to-market strategies and operational efficiencies </li><li>Other duties as assigned </li></ul>