<p>Position Summary/Objective:</p> <p>The Technical Writer's primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products. This is a hybrid role based in West Warwick, RI>.</p> <p>AstroNova is looking for an individual who:</p> <ul> <li>Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products </li><li>Communicates clearly with grammatically correct, informative content </li><li>Has an exceptional attention to detail and high quality standards </li><li>Can demonstrate success in developing multiple publication projects simultaneously from start to completion </li><li>Identifies the information needs of customers and delivers innovative solutions to meet those needs </li></ul> <p>Duties and Responsibilities:</p> <ul> <li>Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications </li><li>Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts </li><li>Write clear and comprehensive instructions that guide readers through complex technical tasks </li><li>Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance </li><li>Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement </li><li>Occasionally travel to other AstroNova locations for training </li></ul> <p>Required Education and Experience:</p> <ul> <li>Bachelor's degree in English, Communication, Journalism, or a related field </li><li>2-3 years related experience in technical writing, technical support, or a related field </li><li>Excellent writing, editing, and proofreading skills </li><li>Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies </li><li>Strong collaboration, planning, organizational, presentation, and project management skills </li><li>Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines </li><li>Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives </li><li>Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML </li></ul> <p>Preferred Skills, Experience, and Certifications:</p> <ul> <li>Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products </li><li>Technical illustration using CAD and 3D modeling software </li><li>Adobe FrameMaker, InDesign, Acrobat, Illustrator, and Photoshop </li><li>Familiarity with markup languages and lightweight markup languages </li></ul>