<p>About Trinity Solar</p> <p>For over 30 years, Trinity Solar has been a trusted name in renewable energy, helping homeowners take control of their energy costs through innovative solar solutions. We are committed to delivering exceptional customer experiences, maintaining the highest standards of integrity, and investing in our people. When you join Trinity Solar, you become part of a team that values collaboration, accountability, and continuous improvement while driving the clean energy movement forward.</p> <p>Job Summary</p> <p>The Service Coordinator is responsible for maintaining seamless communication between service technicians, customers, operations management, and finance partners. This role serves as the central point of contact for all service-related matters, ensuring cases are handled efficiently from intake through resolution and completion.</p> <p>The ideal candidate is detail-oriented, self-motivated, highly organized, and able to thrive both independently and within a collaborative team environment.</p> <p>Key Responsibilities</p> <ul> <li>Maintain ownership of all service cases from intake to resolution and completion </li><li>Coordinate communication between service technicians, customers, operations management, and finance partners </li><li>Schedule and manage customer appointments with the service team </li><li>Respond to and manage service calls and emails from customers, finance partners, and internal departments </li><li>Monitor dashboards and review reports for systems experiencing issues </li><li>Update all service cases with accurate and current information in Salesforce </li><li>Ensure timely achievement of Permission to Operate (PTO) </li><li>Advise customers regarding system operations and utility-related concerns </li><li>Assist with special projects as assigned </li></ul> <p>Required Skills & Abilities</p> <ul> <li>High school diploma or equivalent </li><li>Minimum of 1 year of project coordination experience </li><li>Minimum of 1 year of customer service experience </li><li>Salesforce experience preferred </li><li>SolarEdge or Enlighten monitoring systems experience preferred </li><li>Strong ability to build and maintain positive relationships with vendors and colleagues </li><li>Exceptional attention to detail with the ability to identify when clarification is needed </li><li>Excellent organizational and multitasking skills </li><li>Proficiency with Microsoft Office (Word, Excel, Outlook) and other computer applications </li><li>Ability to perform effectively in a fast-paced environment with a high volume of calls, emails, and daily tasks </li><li>Strong work ethic and commitment to delivering high-quality service </li></ul> <p>Physical Requirements</p> <ul> <li>Prolonged periods of sitting at a desk and working on a computer </li><li>Ability to lift up to 15 pounds as needed </li></ul>